About the Company
St. Louis Catholic Church is a welcoming and faith-centered community dedicated to serving others with compassion, professionalism, and integrity. Our team works together to support the mission of the Church through excellent service, strong communication, and attentive care for all who interact with our parish. We are committed to fostering a positive, supportive work environment for our staff, whether onsite or remote.
We are seeking a Remote Member Service Representative to support our parish community by responding to member inquiries, offering helpful information, and ensuring that parishioners and visitors feel guided, supported, and valued. This role often serves as the first point of connection for individuals reaching out to our parish, making compassionate and clear communication essential. The ideal candidate is patient, empathetic, organized, and comfortable assisting parishioners via phone, email, and online communication platforms. Candidates may work from anywhere within the United States.
Essential Duties
- Respond promptly and courteously to phone calls, emails, and online messages from parishioners and prospective members.
- Provide information about parish services, sacraments, programs, ministries, and events.
- Assist parishioners with registration, scheduling, and basic administrative needs.
- Document member interactions and maintain accurate records in parish communication or CRM systems.
- Identify needs and route inquiries to appropriate staff or ministry leaders when necessary.
- Follow established scripts, guidelines, and communication standards to ensure consistent member care.
- Offer compassionate listening and supportive responses to individuals seeking pastoral care or assistance.
- Participate in remote meetings and maintain strong communication with parish staff to support coordinated service.
Knowledge, Skills, and Abilities
- Excellent verbal and written communication skills.
- Strong interpersonal skills, including empathy, patience, and attentive listening.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- Proficiency with Microsoft Office or Google Workspace and comfort with learning new software tools.
- Strong customer- or member-service mindset with problem-solving abilities.
- Ability to remain calm and professional in emotionally sensitive or faith-related situations.
- Organized, reliable, and able to follow instructions and established procedures.
Minimum Qualifications
- High school diploma or equivalent required.
- Prior customer/member service or administrative experience preferred but not required.
- Ability to work efficiently in a remote environment and manage digital communication tools.
- Must demonstrate strong communication etiquette and follow-through.
Working Conditions
- Ability to remain focused and attentive during remote phone and email-based tasks.
- Must have access to a quiet, reliable, and professional home workspace.
- Requires a dependable computer and stable high-speed internet connection.
- May work remotely from anywhere within the USA.
Benefits
- Work-from-home flexibility.
- Health, dental, and vision insurance.
- Paid time off and paid holidays.
- Retirement plan options.
- Employee assistance program.
- Professional development and training opportunities.
