Location
Remote
Employment Type
Full time
Location Type
Remote
Department
Operations
Compensation
Compensation $25.00 – $27.00 per hour
Job description:
At Silna, we’re rebuilding insurance operations to make complex, opaque processes like eligibility checks, benefits verification, and prior authorizations simpler, faster, and more transparent.
As an Insurance Operations Specialist, you’ll play a critical role in executing the core tasks that power our operations engine. You’ll work hands-on within our workflows, ensuring accuracy, speed, and quality across everything from verifying patient benefits to submitting and tracking prior authorizations. You’ll be the foundation on which we deliver reliable, high-quality service to providers and patients, and will help us build a better system.
This is a hands-on, detail-oriented role for someone who is excited to work in a fast-paced, startup environment, thrives in structured work, and cares deeply about getting things right.
What You’ll Do
- Execute core workflows: Complete daily eligibility checks, benefits verifications, and prior authorization submissions with a focus on speed and precision.
- Ensure quality and accuracy: Double-check details, follow established SOPs, and flag gaps or inconsistencies. Root cause errors and establish best practices for mitigating moving forward.
- Manage operational volume: Maintain a strong cadence to ensure all assigned tasks are completed within required timeframes. Find areas to push efficiency.
- Collaborate with the team: Communicate blockers or issues clearly to your teammates and leads to keep work moving smoothly. Work with cross functional partners.
- Support process improvement: Provide feedback on workflows and SOPs to help identify opportunities to make tasks more efficient and scalable.
- Track and document work: Update internal systems with task completions, statuses, and notes to ensure visibility across the team.
- Iterate and improve: Work with Operations leadership and engineering to improve workflows and streamline systems
You’ll Be Great in This Role If You
- Have 1+ years of experience in insurance operations, healthcare administration, revenue cycle management, or a related field.
- Are detail-oriented and naturally take pride in completing work thoroughly and accurately.
- Are process-driven, following structured workflows while identifying opportunities for improvement.
- Are organized and reliable, comfortable managing a high volume of repetitive tasks while maintaining quality standards.
- Communicate clearly and professionally, flagging issues and collaborating across a small, high-performing team.
- Are excited to work in a fast-paced, startup environment where things are constantly evolving.
- (Bonus) Have familiarity with insurance terminology, eligibility and benefits workflows, or prior authorization processes.
Job Type: Contract
Benefits:
Work Location: Remote
