USA - Remote, USA, Remote, US
$20.00 To $22.00 Hourly
Working hours
Monday through Friday
9:00 am to 6:00 pm Pacific Standard Time
Location requirements
Open to remote, USA
Who you are
Collaborative and organized Client Care Representative who enjoys problem solving and variety. You are a skilled communicator on all levels coordinating with internal teams and clients to ensure timely and accurate support.
You know how to:
- Answer and properly field all inbound calls; return customer calls and emails with urgency
- Assist staff with coordinating and scheduling the appropriate resources
- Maintain comprehensive notes in CRM regarding customer inquiries and responses
- Support the sales team with some client account management activities
- Coordinate and complete task lists for small projects
- Enter, track, and follow up on customer requests (online, voice mail, etc.)
- Maintain the CRM database and customer profiles
- Create, edit, and distribute various correspondence, reports, email, and spreadsheets
- Maintain and update sales opportunities in the ConnectWise program
Pay and Benefits
This is a full-time position located in the United States and performed remotely with some travel.
Estimated Starting Salary/Wage Range: $20.00-$22.00 hourly, less applicable withholdings and deductions, paid on a semi-monthly basis(The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees]skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)
In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:
- Four weeks of annual accrued PTO
- Seven paid national holidays
- Medical, dental, vision options
- Company-paid life insurance, short and long-term disability
- Voluntary benefits such as critical illness and accident
- Voluntary Legal Shield and identity theft protection
- Discretionary annual 401k match plan
- Generous employee referral bonus plan
- Employee Assistance Program
- Access to over 90,000+ courses in ADP My Learning
- StandOut employee engagement tools
- Eligible to apply for a Pluralsight license
- Eligible to apply for NexusTek Technical Academy or Leadership Academy
- We’re happy to provide our full benefits guide at any point in the process!
We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.
Interview Process
Below is our typical interview process for this role:
Application Stage - Thanks for showing interest!
- Submit your application
- Complete the Culture Index Survey offered through our application questions
- Culture Index is offered in 30 languages - request in your native language!
- Link: https://go.cultureindex.com/p/NbPACaImKIiLzYBCH
Screening Stage - Let's get to know each other!
- Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening
- 20-minute recruiter screening to introduce you to NexusTek, discuss your qualifications, and answer questions
Interview Stage – We’ll dive into your experience more in depth
- 1- hour interview with Hiring Manager (virtual)
- References: 3 professional references with at least one being someone who directly managed you
- You are welcome to request additional conversations with team members you didn’t get to meet during the process
