Details
- Department: Acension Contact Center - Central Scheduling
- Schedule: Monday to Friday, 7:30am-4pm CT
- Location: Remote
- Salary: $62,228 - $86,742
Benefits
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.
Responsibilities
The Lead Trainer serves as a mentor to Senior Trainers and Trainers, taking an active role in developing training programs that drive performance improvement and logistical coordination support. This role partners closely with Quality Assurance, Market Managers, and Operational Leadership to identify skill gaps and develop training solutions. Lead Trainer ensures that training content is aligned with business needs and is continuously optimized based on performance data and feedback. They also provide structured feedback and reporting to Market Managers and Supervisors to drive alignment and continuous improvement.
- Lead training and other initiatives, including New Hire Training, advanced skill development, and ongoing upskilling programs.
- Conduct training on Market Knowledge Bases (KBs) and all specialty modules to ensure employees are well-prepared for their roles.
- Mentor Senior Trainers and Trainers, ensuring high-quality training delivery.
- Design and develop eLearning courses and digital training materials to support both self-paced and instructor-led learning.
- Partner with Quality Assurance and Market Managers to assess training effectiveness and identify areas for improvement.
- Collaborate with corporate Learning & Development teams to align training strategies with organizational goals.
- Design and develop new training materials to enhance employee performance, incorporating interactive and multimedia-based learning approaches.
- Up to 15% time handling phone calls to maintain knowledge of system changes, workflow updates, demonstrating phone etiquette, skills, and best practices throughout the year.
- Provide detailed feedback and performance reporting to Market Managers and Supervisors, highlighting trends, challenges, and recommendations.
- Collaborate with leadership to implement continuous training enhancements based on business needs and performance data.
Requirements
Education:
- High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
Additional Preferences
#LI-Remote
#ACC
Why Join Our Team
Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
Equal Employment Opportunity Employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
E-Verify Statement
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
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