Salary Range:
$14.50 To $16.00 Hourly
Live in Arizona, Florida, South Carolina, Texas, or Wyoming? Join a Top Workplace!
Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth.
Ready to be part of something great? View our website to learn more and apply today!
WHAT’S IN IT FOR YOU – THE PERKS!
💵 Compensation & Incentives
- Starting between $14.50-$16.00/hour with paid training
- Pay increase after 90 days of proven performance
- Annual bonuses and merit raises available
🏥 EZ Access MD – Free Healthcare for You & Your Family!
- Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being!
🩺 Benefits That Start Early
- Healthcare, life insurance, and 401(k) kick in the first of the month after hire
- Sick time and PTO start accruing on day one—use sick time right away!
- After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
- Get paid to give back with volunteer time off
💻 Company-Provided Equipment
- We’ll set you up with everything you need to succeed—no equipment worries!
🏠 Remote Work
- Work comfortably from home and skip the commute.
🤝 Supportive Culture
- Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.
📈 Growth & Development
- Enjoy access to training, coaching, and mentorship to grow your career.
🕗 Consistent Schedule
- Monday–Friday shift starting at 8:30 AM EST—no weekends!
A DAY IN THE LIFE
As a Customer Service Representative focused on claims support, you’ll handle incoming calls in a fast-paced, remote environment, providing assistance to policy owners and funeral homes, answering questions, and making a meaningful impact.
You’ll:
- Answer incoming calls and provide responsive, professional support
- Navigate systems like Clar, OneNote, LifePro, and Teams to verify benefits and claim status
- Assist policy owners with portal setup and usage
- Stay on top of emails and respond to cases in Clarc
- Bring a positive attitude and contribute to team improvements
- Meet performance goals while maintaining quality service
- End your day knowing you helped someone during a critical moment with clarity and care
WHAT WE'RE LOOKING FOR
Required:
- 6+ months in a call-center experience
- 1+ year of customer service experience
- Strong verbal and written communication
- Organizational and problem-solving skills
- Ability to navigate multiple computer systems
- Experience in a virtual desktop environment
- Distraction-free remote workspace
- High school diploma or GED
Preferred:
- 1–2 years of health insurance experience
- Familiarity with Third Party Administrator (TPA) concepts
- Knowledge of medical/dental terminology or claims processing
Additional expectations:
- Participate in virtual interviews using a computer with a working camera
- Comfortable in a diverse, inclusive, team-focused culture
- Complete pre-employment steps:
- Internet speed test
- Background and drug screening
