Job Description
At Bakelite, you’ll help us create a better tomorrow with sustainable and innovative chemistry today.
We’re Everywhere. Everywhere you look, you’ll find products enabled by Bakelite, from stronger homes to safer automobiles and everywhere in between. With more than 100 years of history and strong customer relationships, we boldly engineer sustainable products to tackle our world’s most challenging demands.
Join Our Team and Help Us Build a Stronger, Safer, Better World.
It’s Better with Bakelite.
Customer Service Specialist: The Impact You’ll Have On The Organization and World
- You will be the primary contact for all order-related activities, playing a key role in creating a seamless experience that strengthens customer loyalty and satisfaction.
- You will collaborate with teams across the organization, helping to balance customer needs with business priorities while directly contributing to our success and growth.
It's Better with Bakelite: Our Commitment Back to You
- You’ll Help Shape Our Future. As a Bakelite associate, you’re part of a diverse, global population creating the next generation of the company and we expect you to put your fingerprint on it.
- We Champion Our Associates. At Bakelite, you don’t just climb the career ladder – you pave your personal path through continued learning and development.
- Together, We Will Protect the Planet. From our processes to our products, we are focusing on the opportunities that both grow our profitability as a company, and improve and protect the planet.
- Safety is a Core Value. At Bakelite, safety is a 24/7 mindset. We are all safe today to ensure we are able to show up tomorrow – for our families and friends, for each other and for our communities.
- We Care. Plain and simple, we care about our associates. From the top on down, we place a high value on our culture and the associate experience. We offer competitive compensation, robust benefits and support our associates every step of their career.
Life in Atlanta: Atlanta is Georgia’s capital, largest city, and home to Bakelite’s corporate headquarters.
- The city offers lots of activities. In addition to restaurants and a bustling downtown area, you can explore Zoo Atlanta, Georgia Aquarium, Atlanta Botanical Garden and more.
- Check out some of Atlanta’s famed sports teams, including the Braves, Falcons and Hawks.
- Atlanta is home to several the most colleges and universities in the southern U.S., including University of Georgia, Emory University, Georgia Institute of Technology, John Marshall Law School and others.
- Love to travel? You’ll be close to Hartsfield-Jackson Atlanta International Airport, the busiest airport in the world.
- Learn more about Atlanta
What Does a Typical Day Look Like? Here are your primary responsibilities:
- Serve as prime contact for order related activities.
- Build and maintain business relationships with customers through multiple communication channels.
- Work with associates within his/her department and across the organization to achieve optimal customer satisfaction.
- Input new order requests and manage modifications and cancellations for both manual and electronic orders communications.
- Coordinate with plants to support on-time order shipment and manage order issues to assure that they are clear for shipment.
- Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer specific requirements.
- Ensure appropriate delegation of authority is documented and followed and perform all duties in compliance with company policies and procedures.
- Facilitate actions between multiple departments to meet customer specific needs.
- Inform sales representatives of current customer activity and order statuses as appropriate.
- Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner.
- Responsible for accurate customer address and contact information as well as keep customer specific requirements file updated.
- Communicate proactively with customers on requirements, order status, forecast, open complaints, etc. to ensure customer satisfaction.
- Cross-train and provide backup for other customer service team associates as required.
- Manage customer invoice process, as needed.
- Participate in both internal and external order management audits.
What is Needed to be Successful in this Role (Required Skills/Abilities):
- Include the necessary and preferred job requirements of the role.
- Equivalent combination of education and experience.
- Should have strong oral and written communication skills.
- Ability to work effectively in a fast paced, international, multicultural environment.
- Must possess strong organization skills & be very detail oriented with the ability to adapt to changing priorities.
- Customer oriented mind set.
- Ability to work well with others to accomplish common goals.
- Experience working with Microsoft Excel and Word.
- SAP experience is a plus.
Are you ready to help us build a better tomorrow and put your fingerprints on the world? Apply for this exciting opportunity, and learn more about our hiring process, insights from our global associates, our robust benefits and more at Bakelite.com/careers.
We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, minority status, sexual orientation, gender identity, protected veteran status, status as a qualified individual with a disability or any characteristic protected by law.
In order to be considered for this position candidates are required to submit an application for employment through our career site, be at least 18 years or age, willing to take a drug test, submit to a background investigation as part of the selection process, as well as additional periodic background checks as required by the Chemical Facility Anti-Terrorism Standards (CFATS) or regulations adopted by the Department of Homeland Security or other regulatory agencies. Candidates are required to have unrestricted authorization to work in the United States. This company participates in E-Verify. For additional details, click HERE.
If currently an employee of the Company, you must have satisfactory work performance. Disclaimer: We are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to an employee about this position. All resumes submitted by search firms/employment agencies to any employee of the Company via email, the Internet or in any other form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of the Company; no fee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means.
Job Details
Job Family
Supply Chain & Logistics
Pay Type
Salary
Employment Indicator
Regular
Education Level
High School
Hiring Min Rate
65,000 USD
Hiring Max Rate
85,000 USD
