About:
- Manage Varo Bank's Dispute Operations, encompassing oversight of both domestic employees and off-shore managed service providers for dispute processing.
- Establish, monitor, and refine dispute processes & procedures using Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs).
- Maintain a robust control environment through the performance of risk and control self-assessments and the execution of necessary remediation plans.
- Partner with the Fraud team to identify emerging fraud patterns and implement loss mitigation strategies.
- Act as the primary escalation point for all dispute issues and necessary reporting.
- Drive both transformational improvement as well as tactical enhancements collaborating with product and engineering teams to transform the customer experience, minimize losses, ensure regulatory compliance, and boost operational efficiency.
- Lead readiness efforts for new products and features impacting disputes, working closely with implementation teams to ensure safe and successful deployment.
Experience:
- Worked at FinTechs or innovative Financial Institutions
- 6+ years of progressive experience in fraud / disputes, with at least 4 years focusing specifically on disputes & chargebacks within a bank or fintech, preferably with a Visa issuer.
- Experience managing employees and off-shore operations (BPO or Managed Services)
- Analytical and critical thinking skills with the ability to translate complex data into actionable strategies. Prefer some experience with simple SQL queries and proven ability to use Microsoft Excel / Google Sheets features to analyze data to formulate recommendations. Collaboration with Analytics teams for more complex analysis.
- Knowledge of Dispute regulations (e.g. Regulation E, Regulation Z), NACHA rules and Visa card network rules
- Excellent written and verbal communication skills, interpersonal and collaborative skills
- Experience with specific dispute management platforms and systems (e.g. disputes case management systems, Visa VROL, etc)
- Preferred Six Sigma or Lean certifications
- Knowledge of emerging technologies and fraud trends
Salary and Perks:
Pay range: $130K - $157K
- Eligible for a bonus
- Equity
- Competitive benefits
About Varo Bank:
Varo is an entirely new kind of bank. All digital, mission driven and FDIC insured.
