SUMMARY: Groundfloor’s Risk & Servicing Team is seeking a Loan Servicing Specialist who thrives in a dynamic environment and brings deep experience in property tax monitoring and loan servicing operations. Knowledge of insurance tracking and escrow management is a strong plus. The Loan Servicing Specialist plays a critical role in ensuring that real estate taxes, property insurance coverage, and escrow accounts are properly managed across Groundfloor’s real estate loan portfolio. You’ll be responsible for keeping borrower accounts current, compliant, and accurately maintained throughout the lifecycle of each loan.
Groundfloor is a remote/hybrid, high-growth wealthtech company based in Atlanta. We value open, low-ego collaboration. If that sounds like you, let’s talk.
THIS JOB MIGHT BE FOR YOU IF:
- You’re detail-oriented and take pride in maintaining accuracy and consistency.
- You’re energized by problem-solving and finding process improvements.
- You enjoy working cross-functionally and thrive in a collaborative, fast-moving environment.
- You’re comfortable with change and confident in navigating multiple systems at once.
- You’re a self-starter who takes initiative and follows through.
- You bring clear, empathetic communication skills, especially when handling complex or sensitive borrower interactions.
- You’re motivated by the idea of helping more people access real estate investing opportunities.
A DAY IN THE LIFE:
- Monitor and track real estate tax obligations for Groundfloor’s loan portfolio across multiple jurisdictions.
- Ensure timely and accurate tax payments for non-escrowed accounts to prevent penalties and delinquencies.
- Manage insurance tracking for borrower properties, ensuring coverage is maintained and premiums are paid on time.
- Collaborate with internal teams (Lending, Asset Management, Risk) to ensure seamless servicing across all accounts.
- Handle inbound and outbound communication via email and phone.
- Identify opportunities to automate and improve servicing processes.
YOUR EXPERIENCE + A FEW NICE TO HAVES:
Required Experience:
- Degree or relevant experience in Finance, Real Estate, or Banking a plus.
- 2+ years of loan servicing experience, with a focus on property tax payment and monitoring a plus.
- Strong understanding of escrow account management and insurance tracking a plus.
- Proficiency with loan servicing platforms, Excel/Google Sheets, and CRM tools.
- Proven ability to manage multiple priorities with strong attention to detail and accuracy.
Nice to Haves:
- Experience with construction or short-term real estate loans.
- Knowledge of force-placed insurance and loss draft procedures.
We value our employees’ time, efforts, and ambitions. Our commitment to your success is reflected in competitive compensation and an extensive benefits package that goes beyond the basics. We cover 70% of monthly medical, dental, and vision premiums, making benefits options truly affordable. You’ll also enjoy paid time off, stipends for remote work (home office setup, cell phone, and learning & development), and flexible work arrangements, including both remote and hybrid opportunities.
At Groundfloor, there’s ample room for growth and upward mobility. We encourage career development and reward strong performance, with the potential for equity for high-impact candidates. Our collaborative and creative environment empowers every employee to contribute meaningfully to our processes, decisions, planning, and culture ensuring that your voice is heard and your work makes a real difference.
We are proud to be an equal opportunity employer* All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
About Groundfloor
Since its launch in 2013, participants in Groundfloor’s real estate loans have earned annualized returns averaging 10–12% in just 6–12 months. With a $10 minimum investment, we intentionally keep barriers to entry low, giving everyone the chance to build wealth through real estate. Today, Groundfloor remains the only platform offering direct participation in individual real estate investments on a broad scale, open to all regardless of income or net worth.
Headquartered in Atlanta, the company has raised more than \$30 million in capital from a variety of sources, including venture capital and online public equity offerings. As of its most recent financing round, Groundfloor has over 7,700 public shareholders and is 30% customer-owned.
