Who We Are and Why Join Us
At OnMed our purpose is simple but powerful...to improve the quality of life and sense of well-being in our communities by bringing access to healthcare to everyone, everywhere. Our path to everywhere has already begun, with our innovative CareStation, a small but mighty, Clinic-in-a-Box, bringing #healthcareaccess anywhere with an outlet to plug it in. Poised to become a key component in America’s public health infrastructure, the OnMed CareStation is the only tech-enabled, human-led, hybrid care solution that combines the comprehensive experience, trust and outcomes of a clinic, with the rapid scalability of virtual care.
At OnMed, every role, everyday, is directly impacting the communities we serve. You’ll join a high-performing purpose-driven team, innovating to break down the barriers that keep people from the care they need.
This is not just a job...it's a movement to bring access to healthcare where and when people need it most. It’s healthcare that shows up.
Who You Are
You are a strategic partner with strategy consulting background, dedicated to transforming the client journey into a remarkable experience. With a deep understanding of client needs and industry dynamics, you excel at building strong, lasting relationships that foster trust, satisfaction and loyalty. You thrive solving challenging problems and identifying opportunities to improve client retention, engagement, and partnerships. Your passion for elevating client success empowers you to lead with purpose, inspire cross-functional collaboration, and turn insights into impactful strategies that enhance client engagement and drive revenue expansion. In your hands, every client interaction becomes a chance to deliver extraordinary value and create lasting partnerships.
Role's Responsibilities
- Champion the end-to-end client experience with designated accounts, ensuring alignment with OnMed’s vision and strategic goals.
- Build and nurture strong relationships with key client stakeholders, serving as the primary point of contact for escalations and strategic discussions.
- Drive client loyalty and reduce churn through proactive engagement and high client retention.
- Develop deep insights into the client profiles, goals, and challenges to craft tailored strategic account plans that maximize value.
- Collaborate cross-functionally with the Sales, Marketing and Operations teams to ensure seamless delivery of all contracted products and services.
- Partner with the Implementation Manager to successfully onboard all new clients.
- Drive all client-related initiatives, opportunities, and issues, coordinating with internal teams for high-quality execution and resolution.
- Serve as a trusted advisor, supporting patient engagement activities and working closely with clients to promote CareStation utilization.
- Monitor utilization, performance and impact metrics for assigned clients to manage risk and deliver insights through storytelling.
- Leverage data and work with community resources to create strategies that amplifies impact and the performance of the CareStation.
- Partner with Marketing on community marketing opportunities.
- Lead client-sponsored events, partnerships, and promotional initiatives to enhance client engagement.
- Perform other related role’s responsibilities as assigned.
Knowledge, Skills & Abilities
- Ability to deliver strong service to drive high client retention and other key performance metrics.
- Strong communication and interpersonal skills, capable of influencing senior leadership and building trust both internally and externally with stakeholders.
- Detail-oriented and organized, with a strong focus on accountability and collaboration.
- Strategic thinker with the ability to connect innovative solutions to client needs.
- Ability to navigate complex situations and creatively solve problems.
- Ability to work in a fast-paced environment and seamlessly manage multiple competing priorities.
- Demonstrate analytical skills to monitor and analyze client data and identify trends.
Education & Experience
- Bachelor’s degree in business administration, sales, or a related field.
- At least 10 years of experience in client management, account management, or related fields.
- At least 2 years in strategy consulting with a focus on business growth and expansion.
- Proven success maintaining high client retention rates and expansion of existing business.
Location & Travel: Hybrid in White Plains, NY (3 days in the office and 2 days remote). Incumbent must be able to travel as needed basis.
OnMed provides a competitive total rewards package, including comprehensive healthcare benefits, unlimited PTO, and paid holidays.
The base salary range for this role is up to $165,000.00 plus bonus, commensurate with the candidate's experience.
OnMed is a proud equal opportunity employer. All qualified applicants will be considered without regard to race, color, creed, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, marital status, veteran status, or any other category protected by law.
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