ServiceNow Senior Technical Consultant

Crossfuze • Remote • 3h ago

Our Senior ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develop solutions for the customer’s ServiceNow environment.

This position is fully remote and candidates must be located in the United States.

Provide hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations
Coordinate with the Crossfuze Engagement Manager and Customer stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Answer technical and application configuration questions
Configure and customize new applications and modules within the ServiceNow platform
Implement new functionality for customers while following ServiceNow best practices
Assist in troubleshooting ServiceNow upgrades, patching, and release management
Provide analysis of problems and possible solutions
Produce detailed documentation on all work completed
Lead technical implementation teams including code review for less experienced consultants
Develop and configure required integration components such as SSO, LDAP, and APIs
Develop and enhance ServiceNow portal components to improve user experience
Wherever possible, enable the customer’s ServiceNow administrator(s) to be self-sufficient
Conduct technical training and knowledge transfer sessions
Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions
Maintain 80% billable utilization target
Other duties as assigned and requested

4+ years of experience implementing, configuring, and customizing ServiceNow
3+ years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP)
Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog)
Experience with Single Sign-On (SSO) using authentication methods such as token-based authentication, SAML 1.1, and SAML 2.0
Familiarity with integrations using REST/SOAP web services
Ability to work remotely and collaborate with distributed teams
Ability to understand and implement complex end-user requirements
Strong organizational skills and ability to manage multiple projects

Certifications:

ServiceNow System Administrator Certification required
ServiceNow Implementation Specialist certification in two or more application areas

The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
- Flexible remote work options
- Additional PTO day for mental health
- Competitive paid time off
- Half-day Fridays
Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits
- Paid maternity and paternity leave for biological birth and adoption
- Newborn, adoption and fertility assistance
- Competitive training & development programs
- Healthcare Plan
- 401(k) with employer match
- 10 days toward bereavement leave
Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice

Annual Compensation Range:

The anticipated compensation range for this position is $125,000-145,000 USD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.