Overview
We're on the lookout for an experienced ServiceNow Strategic Portfolio Management Administrator. This is an individual contributor role that will allow you to spearhead our ServiceNow Portfolio initiatives.
Streamline workflows, improve user experiences, and keep our platform running at its best while supervising our ServiceNow Portfolio. If you enjoy solving challenges, creating user-friendly solutions, and working with a supportive team, this could be the perfect fit for you!
Work Schedule: 8am - 4pm
Set up / Location: Onsite - Port of Spain
Responsibilities
The ServiceNow Strategic Portfolio Management Administrator is responsible for configuring, managing, and enhancing the ServiceNow SPM platform to support project governance, intake, and reporting. This role partners closely with the IT PMO, business leaders, and technical teams to ensure the platform drives strategic alignment, operational efficiency, and informed, data-driven decision-making.
Oversee and enhance the ServiceNow SPM platform (intake forms, dashboards, time tracking, and reporting) to ensure compliance with ITIL 4 and Carenet governance standards.
Optimize project intake, demand management, and KPI tracking processes to improve efficiency and minimize rework.
Provide accurate portfolio data to support strategic planning, investment decisions, and the execution of the SPM governance model.
Manage the SPM enhancement backlog in partnership with the ServiceNow Administrator and in alignment with the ServiceNow Governance Committee.
Collaborate with resource leaders, project managers, and business analysts to streamline intake workflows, prioritize requests, and maintain accurate time tracking across 7Pace and ServiceNow.
Partner with the PMO and key stakeholders to ensure platform capabilities align with organizational strategic goals.
Deliver training and user support while keeping knowledge resources accurate and up to date.
Maintain accurate and timely data entry to enable real-time analytics and reporting.
Develop and manage dashboards and analytics to monitor project, program, client, and enhancement pipeline progress.
Work with Finance and Accounting teams to ensure accurate labor reporting and meet operational reporting requirements.
Qualifications
- Bachelor's Degree in Computer Science, IT or related field (preferred)
- At least 5 years' experience working with ServiceNow - SPM Modules ITSM Service Catalog
- Familiarity with Azure DevOps, Power BI, Smartsheet, Salesforce and ServiceNow integration techniques.
- ServiceNow Administrator Fundamentals Certification is preferred.
- Strong Verbal and Written Communication Skills
- Excellent organizational and time management abilities.
- Experience supporting cross-functional teams and executive steering committees.
- Ability to work a flexible schedule, including night or weekend hours as needed
Note:
Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.
Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.
