About:
- Answer customer calls (4-5 hour per day), and reply to email inquiries in a fast-paced environment.
- Act as a point of escalation for complex customer and process issues.
- Resolve high-priority customer escalation.
- Assist customers with navigating the Nutrafol website.
- Become an expert on our product.
- Think quickly on your feet to customize creative solutions.
- Prioritize daily tasks and direct assignments to aid in maximizing efficiency.
- Manage Ad-hoc projects as needed.
- Take on additional responsibilities and training to improve overall customer experiences.
Experience:
- 1-3 years in a customer experience-related role; e-commerce or startup preferred.
- Proficient using platforms such as ZenDesk, Salesforce, Ecommerce platforms (Shopify, Magento, etc.) Microsoft Office and Google Workspace products.
- Stellar written and verbal communication skills.
- Demonstrated positive approach toward customers.
- Passion for understanding problems and are solution-oriented.
- Head for science as it pertains to health and wellness.
- Self-starter with an entrepreneurial spirit.
- People person and enjoy making someone smile.
- Bilingual in English/Spanish preferred.
Salary and Perks:
Pay range: $50K - $55K
- Fully remote work experience
- Comprehensive medical, dental, and vision package, including FSA program
- 401K with employer match
- Quarterly Bonus Program
- Flexible PTO
- Two company-wide wellness breaks every day
- Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
- Monthly wellness stipend
- Monthly internet stipend
- Monthly cell phone stipend
- Annual learning & development stipend
- Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays
- Free meditation app membership (Headspace)
- Free Nutrafol subscription
- Pet insurance and benefit programs
About Nutrafol:
Hair wellness from within.
