Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
At IBT Apps, we don’t just build banking software. We empower community banks to thrive. Our mission is to help financial institutions navigate the complex and rapidly evolving banking landscape by providing innovative, reliable, and scalable solutions. We serve as trusted partners to community banks and credit unions across the United States, and we’re growing.
We are searching for a driven, high-performing Client Solutions Specialist to join our growing team. This is a key hire, replacing a critical team member, and will play a vital role in showcasing product solutions, Hyper Care, and ongoing client success. You’ll hit the ground running, but you’ll also have the full support of experienced colleagues and mentoring to set you up for success.
This role is built for someone who is ready to work hard, deliver results, and take real ownership of their work. You thrive in fast-paced, client-facing environments where your expertise directly impacts both the client and the company. The successful candidate will bring both deep community banking domain knowledge and hands-on experience with banking software solutions.
Key Responsibilities
- Lead and deliver tailored product demonstrations to prospective community bank clients that drive sales opportunities.
- Collaborate with sales, SMEs, and technical teams to ensure demonstrations align with client-specific needs and business objectives.
- Own and provide Hyper Care support to clients – delivering exceptional attention to ensure satisfaction, confidence, and long-term value.
- Serve as a trusted point of contact for client support, maintaining strong client relationships and driving product utilization.
- Bring client insights back into the business to help inform product improvements and ongoing development priorities.
What We’re Looking For
- Solid, hands-on experience in community banking or credit union operations, with strong familiarity in Call Reports, General Ledger, and financial reporting.
- Direct experience with banking software systems, including core banking platforms.
- Proven ability to deliver engaging, persuasive product demonstrations to executive-level decision-makers.
- Deep commitment to Hyper Care – a high-touch, client-first approach that ensures issues are resolved quickly and clients feel genuinely supported.
- Excellent communication, relationship-building, and presentation skills.
- Strong problem-solving and critical thinking skills with a proactive, customer-first mindset.
- High personal accountability and a strong sense of ownership: you close loops, resolve issues, and take pride in delivering results.
- Comfortable working in a fully remote role, with occasional travel (approx. 1-2 times per quarter) for client demos or team meetings.
Skills & Requirements
- Academic degrees don’t carry all too much weight with us, but they make statements about your work ethic.
- Excellent communication, presentation, and interpersonal skills.
- Demonstrated problem-solving abilities with a proactive and customer-centered approach.
- Call Report exposure, including experience with community banks, is a plus.
- Bank General Ledger experience.
- Attention to detail, dependability, integrity, cooperation, stress tolerance, teamwork.
This is a remote position.
