Remote
Overview
Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.
Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.
Job Description:
We are looking to hire a temporary Client Services Representative to support our Benefits Administration team. This position will begin in November and run through March 2026.
Responsibilities:
- Support large volumes of inbound and outbound contacts promptly.
- Identify customer needs, clarify information, research issues and provide next steps and solutions.
- Keep detailed records of contacts in the agent ticketing system.
- Maintain ownership of contact experience and resolution for assigned casework.
- Follow compliance guidelines and reference job aides when addressing varying topics.
- Accurately and actively utilize the ticketing process to collaborate with team members and resolve assigned cases.
- Maintain awareness of client updates, policy or procedure changes
- Ability to meet or exceed established goals for both internal call monitoring audits, contact metrics, and client satisfaction surveys.
- Project a professional attitude and positive image.
- Build sustainable relationships with internal service partners.
- Complete educational seminars to enhance knowledge, performance and maintain continuing educations requirements.
- Demonstrate strong soft skills, including active listening, empathy, and adaptability. Anticipate customer needs and tailor responses accordingly.
- Adhere to attendance and punctuality standards.
- Adapt to change and meet the changing demands of the work environment.
- Assist other department personnel as needed due to fluctuating workloads.
- Compliance with HIPAA regulations and all Baker Tilly Vantagen guidelines.
Qualifications:
- High School Diploma required,
- A minimum of 1 year customer service experience with high level of customer engagement.
- A basic understanding of health insurance terminology is preferred.
- Ability to effectively work in a remote contact center environment.
- Strong data entry skills and proficiency in the use of a PC, including use of multiple applications simultaneously.
- A hard-wired ethernet connection is ideal – high- speed WIFI is acceptable if stable.
- Ability to work in high pressure environment and deal effectively with all customers.
- Commitment to high quality service.
- Excellent oral & written communication skills.
- Ability to locate and interpret complex information from a variety of data sources.
- Ability to work in a fast-paced production and quality environment to meet required standards.
The compensation range for this role is $18 to $20. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, position, and geographic location.
