Evernorth Workplace Care is seeking a Credentialed Epic Trainer with certification in Ambulatory and Patient Access modules to support our clinical and coaching teams. This role is responsible for designing and delivering high-impact training programs that empower staff to use Epic effectively and confidently. The trainer will lead virtual and facilitator-led sessions, support onboarding, and maintain training materials in alignment with system upgrades and workflow enhancements. The ideal candidate is a self-starter, a collaborative team player, and someone who thrives working autonomously in a fast-paced healthcare environment.
Key Responsibilities
Training Delivery & Support
- Deliver Epic training to onsite coaches and clinical staff through virtual platforms and facilitator-led sessions.
- Facilitate interactive Q&A sessions and provide supplemental training to reinforce learning.
- Offer ongoing support and troubleshooting for Epic users post-training.
- May include travel opportunities to support in-person training for client installations.
Curriculum Development & Maintenance
- Collaborate with the Lead Trainer to design, update, and maintain Epic training curriculum.
- Ensure training materials reflect current workflows, system enhancements, and best practices.
- Create job aids, quick reference guides, and e-learning content tailored to user roles.
Onboarding & Staff Development
- Assist in onboarding new staff by providing role-specific Epic training.
- Monitor training progress and ensure timely completion of required modules.
- Provide feedback and coaching to reinforce Epic proficiency.
System Enhancements & Upgrades
- Participate in Epic upgrade planning, testing, and go-live support.
- Contribute to discussions around system improvements and workflow optimization.
- Update training materials and delivery methods to reflect new Epic functionality.
Collaboration & Continuous Improvement
- Partner with IT, clinical operations, and other stakeholders to align training with organizational goals.
- Gather feedback from trainees and stakeholders to improve training effectiveness.
- Stay current with Epic updates, certification requirements, and training methodologies.
Qualifications
Required:
- Epic Credentialed Trainer certification in Ambulatory and/or Patient Access.
- Experience delivering Epic training in a healthcare setting.
- Strong understanding of clinical and administrative workflows.
- Excellent communication, facilitation, and interpersonal skills.
- Ability to work independently and collaboratively across teams.
- Strong organizational skills and attention to detail.
Preferred:
- Experience with virtual training platforms and instructional design tools.
- Familiarity with adult learning principles and e-learning development.
- Prior involvement in Epic upgrade cycles or system enhancement projects.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 56,600 - 94,300 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
