Customer Service Representative Italian + English
Location: Remote in Lisbon, Portugal
Start Date: 23 October 2025
About the Role
We are looking for an Italian + English-speaking Customer Service Representative to join our team and deliver excellent service to our customers. If you are a great communicator, problem-solver, and enjoy helping others, wed love to hear from you!
Work Schedule
- Monday to Saturday (including bank holidays): 08:00 18:00 (Portuguese time)
- Days Off: Sunday + 1 rotational day
Contract Type
- Remote work (based in Lisbon, Portugal)
Salary & Incentives
- Base salary: 1,000 per month (x14 months)
- Performance bonus: 100 per month (x12 months) based on performance
- Meal allowance: 7.23 per working day
- Transport allowance: 20 per month
Welcome Bonus (for hires starting 1st September onward):
- Paid in 12 monthly instalments during the first year (1/12 per month)
- Conditional on less than 6% unjustified absenteeism in the preceding month
- Not part of the fixed monthly salary package
Benefits
- Meal allowance (per working day)
- Transport allowance (per month)
- Health insurance: Starts from day 1 (small monthly contribution, free after 6 months of contract)
Requirements
- Languages: Native/Fluent Italian + good English (B2 or above)
- Strong communication and problem-solving skills
- Comfortable working in a fast-paced customer service environment
- Ability to work on rotational schedules from Monday to Saturday
Why Join Us?
Work from the comfort of your home while helping customers in an international environment. We value teamwork, growth, and work-life balance and we reward good performance!
