Customer Service Representative Italian + English

Location: Remote in Lisbon, Portugal

Start Date: 23 October 2025

About the Role

We are looking for an Italian + English-speaking Customer Service Representative to join our team and deliver excellent service to our customers. If you are a great communicator, problem-solver, and enjoy helping others, wed love to hear from you!

Work Schedule

Monday to Saturday (including bank holidays): 08:00 18:00 (Portuguese time)
Days Off: Sunday + 1 rotational day

Contract Type

Remote work (based in Lisbon, Portugal)

Salary & Incentives

Base salary: 1,000 per month (x14 months)
Performance bonus: 100 per month (x12 months) based on performance
Meal allowance: 7.23 per working day
Transport allowance: 20 per month

Welcome Bonus (for hires starting 1st September onward):

Paid in 12 monthly instalments during the first year (1/12 per month)
Conditional on less than 6% unjustified absenteeism in the preceding month
Not part of the fixed monthly salary package

Benefits

Meal allowance (per working day)
Transport allowance (per month)
Health insurance: Starts from day 1 (small monthly contribution, free after 6 months of contract)

Requirements

Languages: Native/Fluent Italian + good English (B2 or above)
Strong communication and problem-solving skills
Comfortable working in a fast-paced customer service environment
Ability to work on rotational schedules from Monday to Saturday

Why Join Us?

Work from the comfort of your home while helping customers in an international environment. We value teamwork, growth, and work-life balance and we reward good performance!

CBT

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Customer Service Representative Italian + English