Remote
Who We Are
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.
Ready to Support Client Success Through Expert Coordination and Analysis?
We're seeking a detail-oriented professional who can support new client onboarding while providing exceptional ongoing service. As our Account Management Coordinator, you'll act as product expert and trusted partner, helping resolve client issues, analyze benefit trends, and support renewals.
What makes this role different
✓ Cross-functional collaboration: Work across business functions to ensure client needs are met while maintaining accurate client records
✓ Problem-solving focus: Research issues, access necessary resources, and escalate to appropriate experts for resolution
✓ Strategic support: Assist Account Managers during contract renewal process while supporting open enrollment activities
✓ Client relationship building: Participate in and host client meetings while providing ongoing support and education
What You'll Actually Do
- Partner with Account Managers to uphold high standards of client satisfaction and relationship management
- Act as the primary daily point of contact for Client to resolve problems and provide data.
- Build and nurture strong working relationships with client and broker partners
- Respond promptly and professionally to client inquiries, escalations, and service issues
- Apply critical thinking to identify and investigate systemic issues affecting client members and contribute to effective resolution strategies
- Act as the primary daily contact for the benefits teams and brokers for your assigned book of business; ensuring timely and accurate support
- Collaborate cross-functionally as client advocate with internal teams to drive resolution of client concerns.
- Manage multiple priorities with heightened attention to details and deliverable dates.
- Provide updates to client teams with clearly defined and agreeable completion dates.
- Communicate clearly and timely with client teams on pending issues.
- Follow up frequently on pending issues with various internal stakeholders.
- Request Reports as requested by client;Validate accuracy of data and deliver reports timely.
What You Bring to Our Mission
The foundational experience:
- 1+ years experience in health insurance, employee benefits, human resources, or healthcare industry
- Experience onboarding new clients and providing account-based service is ideal
- Comfortable working with HR Directors and Executives
The communication competencies:
- Clear written and verbal communication style with strong collaboration skills
- Ability to build relationships with diverse stakeholders while maintaining professional approach
The professional qualities:
- Detail-oriented approach with strong organizational and analytical abilities
- Proactive problem-solving mindset with ability to work independently and as part of team
- Commitment to client satisfaction and continuous improvement in service delivery
Why You'll Love It Here
We believe in total rewards that actually matter—not just competitive packages, but benefits that support how you want to live and work.
Your wellbeing comes first:
- Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!)
- Mental health support and wellness programs designed by experts who get it
- Flexible work arrangements that fit your life, not the other way around
Financial security that makes sense:
- Retirement planning support to help you build real wealth for the future
- Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
- Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage
Growth without limits:
- Professional development opportunities and clear career progression paths
- Mentorship from industry leaders who want to see you succeed
- Learning budget to invest in skills that matter to your future
A culture that energizes:
- People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation
- One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges
- We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results
- Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable
The practical stuff:
- Competitive base salary that rewards your success
- Unlimited PTO policy because rest and recharge time is non-negotiable
- Benefits effective day one—because you shouldn’t have to wait to be taken care of
