Location
This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).
Market
Mid-Atlantic
Work Hours per Week
37.5
Requirements
High school diploma or general education degree (GED) required.
Minimum of one year of experience in digital banking, banking operations, bank customer services or digital support role in another industry preferred.
Job Description
SUMMARY:
The Digital Operations Associate is a key role in delivering the customer experience across WesBanco’s digital platforms. This individual will be instrumental in supporting our customers as they navigate the various digital capabilities that we bring to market. In this role, the Digital Operations Associate is the tier two contact for those who may need assistance with digital banking services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maintains a working knowledge of WesBanco’s digital capabilities, and how customers/users engage with us through this channel.
Performs various operational support duties relating to our digital services in order to provide optimal experiences for our customers.
Utilizes multiple systems, often simultaneously, to deliver the optimal experiences for our customers.
Assists with testing, implementing and maintaining features and enhancements in correlation with digital services.
Performs a variety of routine tasks related to digital services.
Processes application requests, maintenance, research, and customer or banking center initiated requests through digital banking services.
Tracks to completion, client issues related to supported solutions.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Ability to interact effectively across all levels of the organization, including senior management, branch network, other departments and vendors.
Ability to accurately follow instructions, multi-task, listen attentively.
Detail oriented with good organizational skills.
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Able to work independently and meet communicated deadlines.
Excellent verbal, written and presentation skills with the ability to define and solve problems.
Team player with a positive outlook.
ADDITIONAL INFORMATION:
The wage range for the Digital Operations Associate is $18.00 - $21.00 per hour and eligible for approved overtime. The position includes 17 days of PTO (Paid Time Off) and 5 days of STD (Short Term Disability), 11 annual paid holidays, and 1 float holiday.
WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match
Full-Time/Part-Time
Full-time
Area of Interest
Operations
