If you're looking for a new opportunity, want to work on a small remote team, love sports, and you have a track record of success in customer facing roles...WE NEED YOU!
My name is Sierra and I'm one of the team members here at Jersey Watch! We’re an all-in-one sports management software made for youth sports organizations. You can learn more about our company here: Jersey Watch
Company Overview:
We’re a small team of 7, so you’ll have a lot of responsibility, ownership, and room to grow. Most of your work will be customer-facing, and you’ll make a huge impact on the experience of the 2,600+ youth sports organizations we serve across the U.S. & Canada.
You’ll be involved in:
- Handling day-to-day customer support (mainly via email but you can learn how we support our customers here: www.jerseywatch.com/customer-care-commitment)
- Guiding new customers through onboarding and setup
- Recording customer support screencasts and tutorials with Loom
- Helping achieve key Customer Care goals for our team
- Organizing customer reviews and submitting customer feedback to our product team
- Identifying product bugs
- Contributing to various growth activities. Everyone on our team contributes to the growth of the business, and we will develop your role based on your skills and interests
Ready to take the next step in your career? Apply now!
If you have any questions about the role, please send an email to help@jerseywatch.com
Must-haves...
- Full-time work experience
- Ability to work 9AM to 5PM PST, MST or CST
- Proven track record in customer-facing roles
- Excellent writing and communication skills
- Desire to learn, adapt, and thrive on a small, remote team
- Excited about solving tough problems for sports volunteers
- Strong fit with our company values (Learn more on www.jerseywatch.com/about)
Nice-to-haves...
- Experience supporting software-as-a-service (SaaS) applications
- Experience working in a remote environment
- Experience working with a support ticketing system or interacting with customers via email
- Youth sports experience (volunteering, playing, managing, etc)
- Salaried role ($45,000 - $65,000, range depending on skills and experience)
- Medical / Dental / Vision Insurance
- Monthly coworking stipend
- 4.5 day work week
- Retirement benefits (100% match up to 3%)
- Equipment (Macbook Air and accessories)
- Twice annual team trips for team building, fun, and goal setting (past locations include Austin, Boulder, Boston and Miami)
