Full Remote
Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Job Title: Virtual Claims Unit Supervisor
Location: United States
Job Type: Remote
Homeowners of America is a provider of Personal Lines Insurance products. We’re always looking to add talented and passionate people to our team. We value the knowledge that comes from experienced individuals with diverse backgrounds and strengths that can contribute to the various departments within our company. Our shared values are no jerks, no egos, be ambitious, solve each problem, care deeply and together we win.
Summary
The Virtual Claims Unit (VCU) specializes in handling claims through virtual means, thereby eliminating the need for a field inspection. Examiners are responsible for handling all investigations and estimating for each claim. The Virtual Claims Unit Supervisor will support the Virtual Claims Examiners as they provide outstanding customer service by managing homeowner’s claims from start to finish, ensuring claims are handled efficiently, accurately, and in accordance with company and regulatory guidelines. The VCU Supervisor will leverage their experience, tools, and our company values to teach efficient processes and problem-solving, policy interpretation, accurate estimating, and customer service that exceeds our insured’s expectations.
What you will do As A Virtual Claims Unit Supervisor
- This role will have a minimum of 11 direct reports, and the number of direct reports will grow and fluctuate with demand for Claims Examiner.
- Interviewing, selecting, and developing top talent to meet staffing needs
- Sustaining and building upon the team culture utilizing the Porch values
- Providing avenues for engagement between team members
- Ensuring the team operates with high ethical standards
- Collecting and analyzing KPIs for team and individual process improvement
- Coaching, training, and performance management of Claims Examiners
- Leading weekly and monthly team and 1 on 1 meetings, keeping examiners up to date on company, department, and team developments and individual metrics
- Completing claim audits (open, pending, phone, and estimating) and analyzing results for areas of opportunity
- Reviewing denied claims for compliance
- Reviewing coverage and payments to insureds and vendors submitted by the claims team
- Seeking out and utilizing top vendors that improve quality, increase efficiency, and reduce costs
- Working with other managers/supervisors to share results and communicate action plans
- Working with other departments to develop short and long-term strategies
- Effectively managing difficult or emotional customer situations
- Making decisions and completing activities in a confident and timely manner
- Writing and communicating clearly
- Taking on assignments and duties as requested by the management team
What you bring As A Virtual Claims Unit Supervisor
- Xactimate proficient
- Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
- Familiarity with claims handling guidelines, policies and procedures
- Works independently, with the ability to assess workload and plan accordingly to meet competing deadlines
- Comprehensive and up-to-date knowledge of General Liability and P&C insurance, contractual policy language requirements and the implications of that language as it pertains to denial of claims
- Demonstrated commitment to continuing education in the industry through licensing or designations applicable to property and liability insurance field is preferred.
The application window for this position is anticipated to close in 2 weeks (10 business days) from August th, 2025. Please know this may change based on business and interviewing needs.
At this time, Homeowners of America does not consider applicants from the following states or jurisdictions for Remote positions: Alabama, Alaska, Arkansas, Colorado, Connecticut, Delaware, the District of Columbia, Hawaii, Maryland, Mississippi, Montana, Nebraska, Nevada, New Hampshire, North Dakota, Utah, Vermont, Virginia, West Virginia, or Wyoming.
What You Will Get As A Porch Group Team Member
Pay Range*: $67,500 - $90,000 Annually
*Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.
Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing.
- Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose.
- Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis.
- We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options.
- We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans.
- Both traditional and Roth 401(k) plans are available with a discretionary employer match.
- Headspace is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation.
- Brio Health is another employer paid wellbeing tool that offers quarterly wellness challenges and prizes.
- LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more.
- Our wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, identity theft program, travel assistance, and fitness and other discounts programs.
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What’s next?
Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.
Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.
Porch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to theUSCIS E-Verify website.
