Join Litehouse as a Customer Service Associate!
This position is open to 100% remote employees.
Location: Remote | Full-time (Hourly) | Early Career
We're looking for a Customer Service Associate I to be the first point of contact for our customers-providing accurate information, resolving issues, and ensuring every interaction reflects our commitment to service. In this role, you'll process orders, handle inquiries, and act as a liaison between customers and internal departments to keep things running smoothly.
What You'll Do
- Interact with customers to answer questions about accounts, products, and services.
- Handle and resolve customer complaints with professionalism and care.
- Process orders accurately and on time.
- Provide information about pricing, service changes, discontinuance, and shipping.
- Analyze customer needs and connect them with the right service or technical team.
- Use CRM tools to track activities, research product information, and maintain accurate records.
- Collaborate with teams such as Transportation, Scheduling, Sales, Production, and Warehouse to meet customer needs.
What You'll Bring
- High School Diploma or equivalent (required).
- 1-2 years of general work experience; customer service experience preferred.
- Strong communication skills-both written and verbal.
- Ability to solve problems and resolve customer concerns effectively.
- Attention to detail and accuracy when handling orders and customer records.
- Basic computer and CRM application skills.
- Strong organizational and time management abilities.
- Adaptability to changing products, services, and processes.
- Team-oriented mindset with the ability to collaborate across departments.
Great People Deserve Great Benefits!
- 401(k) with company matching
- Health, Dental, and Vision Insurance
- Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
- Employee Stock Ownership Plan (ESOP)
- A values-driven, employee-owned culture that invests in you
Why Litehouse?
At Litehouse, you're more than just an employee-you're an owner. As a 100% employee-owned company, we believe in investing in people, not just products. That means you'll have a voice in our future and a stake in our success. We foster a collaborative, hands-on environment where your work matters and your ideas are valued. From the floor to the leadership team, we're committed to continuous improvement, community impact, and doing what's right-every time. Join us and help shape the future of food.
Apply today and bring your customer service skills to our growing team!
We do not offer sponsorship
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Must be able to pass a background check. Any job offer will be based on the results of the background check.
