About:
- Visit clients onsite across Florida and support members in navigating their Sidecar Health plans
- Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity
- Assist Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with
- Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails
- Provide excellent customer service in a timely and positive manner
- Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
Experience:
- Access to reliable personal transportation and willingness/ability to drive across Florida
- Reliability, strong communication, and accountability
- Ability to problem-solve in real-time
- Ability to teach members about Sidecar Health best practices
- Desire to grow and develop within the company
- Strong empathy and relationship skills
- Open schedule availability
- Bilingual (preferred)
- Healthcare and/or insurance experience (preferred)
Salary and Perks:
Pay range: $42K - $52K
- Competitive salary and equity package
- Comprehensive Medical, Dental, and Vision benefits
- A 401k retirement plan
- Paid vacation and company holidays
- Opportunity to make an impact at a rapidly growing mission-driven company
About Sidecar Health:
Common-sense Health Insurance
