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Role Description
This position is primarily concerned with meeting the expectations of our customers through answering technical inquiries regarding Data Center Cooling products.
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Provide telephone coverage for incoming technical questions and product problems from customers and field service technicians.
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Monitor the service request database to respond to service calls received by the call center and work with customers to resolve issues.
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If necessary, visit a customer site to assist field service technician service visits when the situation demands it.
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Knowledge of BOM structures, PLC programming practices, Wiring Schematics, and HVAC controls.
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Prepare warranty parts approval requests with an extremely high level of accuracy.
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Promote Service during conversations with parts customers and actively promote service sales through warranty expiration letters and other marketing channels.
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Promote sale of retrofit solutions by listening to customers.
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Remain involved in seeking out product improvements that will lead to production enhancements and/or retrofit opportunities.
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Provide input to customer complaints system and other corrective action vehicles.
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Provide parts sold information to techs on a monthly basis to promote overall service.
Qualifications
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High school diploma
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Strong verbal communication skills
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Ability to multitask
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Customer focus
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Computer skills with Visibility and database, word processing, and spreadsheets
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Marketing skills and Organizational skills
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Ability to stay with an issue through its successful resolution
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Extensive familiarity with Commercial and Industrial DH products
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Background in Electrical, Mechanical or HVAC equipment and/or troubleshooting
Company Description
Join Munters and become part of a dynamic team shaping the future of climate solutions. Embrace the opportunity for personal and professional growth in an inclusive, forward-thinking environment.
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A diverse and inclusive organization spurs innovation, lifts performance and creates greater business value.
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DEI is the foundation of our long-term strategy.
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We are committed to building a workplace for everyone and work to counter systemic bias, prevent harassment and discrimination and ensure employee health, well-being, work-life balance, community involvement and more.
