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Role Description

This position is primarily concerned with meeting the expectations of our customers through answering technical inquiries regarding Data Center Cooling products.

Provide telephone coverage for incoming technical questions and product problems from customers and field service technicians.
Monitor the service request database to respond to service calls received by the call center and work with customers to resolve issues.
If necessary, visit a customer site to assist field service technician service visits when the situation demands it.
Knowledge of BOM structures, PLC programming practices, Wiring Schematics, and HVAC controls.
Prepare warranty parts approval requests with an extremely high level of accuracy.
Promote Service during conversations with parts customers and actively promote service sales through warranty expiration letters and other marketing channels.
Promote sale of retrofit solutions by listening to customers.
Remain involved in seeking out product improvements that will lead to production enhancements and/or retrofit opportunities.
Provide input to customer complaints system and other corrective action vehicles.
Provide parts sold information to techs on a monthly basis to promote overall service.

Qualifications

High school diploma
Strong verbal communication skills
Ability to multitask
Customer focus
Computer skills with Visibility and database, word processing, and spreadsheets
Marketing skills and Organizational skills
Ability to stay with an issue through its successful resolution
Extensive familiarity with Commercial and Industrial DH products
Background in Electrical, Mechanical or HVAC equipment and/or troubleshooting

Company Description

Join Munters and become part of a dynamic team shaping the future of climate solutions. Embrace the opportunity for personal and professional growth in an inclusive, forward-thinking environment.

A diverse and inclusive organization spurs innovation, lifts performance and creates greater business value.
DEI is the foundation of our long-term strategy.
We are committed to building a workplace for everyone and work to counter systemic bias, prevent harassment and discrimination and ensure employee health, well-being, work-life balance, community involvement and more.

Munters Corporation (MUS)

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