Description
About SureCo: At SureCo, we are dedicated to providing exceptional healthcare solutions that enhance the well-being of our customers. Established with a vision to revolutionize the healthcare industry, we leverage innovative technologies and personalized services to offer quality, affordable healthcare options. Our commitment to excellence is reflected in our comprehensive Enrollment Platform, which provides access to a wide range of health plan options. As we continue to grow, we are looking for dedicated professionals to join our team and contribute to our mission of driving positive change in the healthcare sector.
Position Summary: The Temporary Licensed Employee Experience Specialist will play a pivotal role in our 2026 open enrollment period by leading one-on-one consultations, explaining medical benefits, and assisting employees with navigating their benefit options. This position is not just about helping an employee pick their health plan; it is about ensuring a seamless and efficient experience for our customers and their employees. Here’s why this job is so critical:
- Attention to Detail: This role requires meticulous attention to detail to ensure that all employee interactions, benefits recommendations, and compliance tasks are handled correctly. Your ability to manage these tasks with precision is essential for maintaining the integrity of our services.
- Sense of Urgency: In the fast-paced healthcare industry, a sense of urgency is crucial. The Licensed Employee Experience Specialist must be able to handle multiple tasks efficiently and meet tight deadlines to ensure timely resolution of employee issues.
- Collaboration: Working closely with internal teams, including operations and customer service, the Licensed Employee Experience Specialist ensures that each customer and their employees’ needs are met. This cross-functional coordination is essential for delivering a seamless customer experience.
What We Are Looking For: We pride ourselves on being compassionate, detail-oriented professionals with a culture centered on ownership, accountability, and empowerment. The ideal candidate is an enthusiastic, self-starter with excellent communication and critical thinking skills! Success will be measured by a candidate’s ability to accurately process and disseminate information to the employee and insurance carrier in a timely manner.
Responsibilities of the Temporary Licensed Employee Experience Specialist:
- Greeting customers in a friendly, professional manner.
- Answering telephone and email inquiries in a timely manner.
- Deferring queries to your manager if you are unable to answer them.
- Providing re enrolling and prospective members with details regarding plan options and network providers.
- Assisting with application submission.
- Assisting with contacting insurance carriers to track enrollments, changes, and cancelation.
- Other duties as assigned.
Qualifications & Skills of the Temporary Licensed Employee Experience Specialist:
- Active Life & Health License (provide a valid license with your resume)
- High school diploma or equivalent. Additional education or certification in a relevant field is a plus.
- Prior experience as a customer service specialist or equivalent, ideally within a similar setting, experience in Healthcare industry preferred.
- Exceptional organizational skills and the ability to multitask and meet deadlines.
- Strong computer literacy with an above-average typing speed (proficiency in Microsoft Office products).
- Data entry experience with high attention to detail.
- Superb verbal and written communication skills.
- Strong critical thinking and problem-solving abilities.
- Excellent listening skills and the capacity to navigate stressful situations with ease.
- Bilingual is a plus.
Compensation:
- This is a 100% remote position (aligned with US Pacific Time) with an hourly wage of $27 per hour.
- Anticipated start date: Week of September 1, 2025
- This is a Temporary Assignment: Duration: 4 months, Hours: Monday – Friday - 7AM-5PM PT.
Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs.
If you’re looking to make a difference in the healthcare technology market, work in a relaxed culture and be part of a group of innovative thinkers, then SureCo is the place for you!
