Remote
Responsible for auditing/processing contracts sales documents for accuracy to comply with legal and company policies. Responsible to review and process the receipt of correspondence, communications and materials received from consumers and/or their agent.
- Receive and validate contract packages sent from site. Notify site of discrepancies.
- Audit contract documents for accuracy of execution and compliance to company policies.
- Assign error task to site as warranted.
- Receive and review correspondence, ie: rescission letters, owner kits, etc.
- Receive shipments of contracts from sites, document contracts received in TSW and run reports to be included in audit process.
- Manage contract workflow in TSW to disposition status changes daily, ie: rescission cancels, NSFs, Credit Card Chargebacks
- Prepare contract packages and cancels to be sent to the imaging department daily.
- Provide customer service to field offices and Corporate partners to resolve document issues.
- Maintain a minimum average production level as set by management.
- Provide support and PTO coverage for DSC audit team as required.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- Strong organizational skills with ability to prioritize and function in multiple computer programs
- Ability to produce high volume work product that has a high degree of accuracy
- Must have strong communication skills to convey problems with contracts and required resolution with field sales offices
- Good communications and interpersonal skills to interact effectively and maintain positive relationships with process partners
- Ability to work overtime when necessary to meet company goals and deadlines
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
- Previous timeshare experience a plus
- Knowledge of the documents required for a timeshare closing
- Must have MS Excel experience with creating and maintaining spreadsheets
