Remote
Overview
IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.
Responsibilities
- Make critical decision on whether the part being shipped is to be returned or not. If wrong decision is made, we could lose a very expensive part or to pay to have a part returned that should have been discarded onsite.
- Process emergency and replenishment spare parts orders received from technical support, remote field support and field service warehouse locations.
- Generate and maintain daily return material authorization (RMA) logs for all repairable support inventory shipped to the field.
- Provide weekly reports of outstanding open return RMA’s.
- Maintain records of all parts shipments by part number, serial number and customer.
- Maintain daily parts return logs.
- Update equipment record for service.
- Create equipment record for new manufacturing orders.
- Assist personnel in ordering the correct material and verifying correct material is returned.
- Assist department personnel in accomplishing team goals and projects by performing assigned task.
- Provide backup support in warehouse, by pulling orders and shipping emergency orders.
- Track all orders and make necessary communications when parts are not returned on schedule.
- Cross train within the department.
The US base hourly range for this position is $27.06 - 33.91 + benefits. Our hourly ranges are determined by role and level. The range displayed on each job posting reflects the compensation target for the role across all US locations. Individual pay is determined by job-related skills, experience, and relevant education or training. Beyond offering a competitive total rewards package, we offer various opportunities to support team member growth and success.
Qualifications
- High school diploma or equivalent and one to two years inventory / technical experience or a combination of education and experience that would enable performance of the full scope of the position.
- Must pass security screening.
- Must pass government eQIP contractor screening.
- Knowledge of MS Office.
- General knowledge of PC’s.
- General knowledge of inventory systems.
- Good communications skills.
- Highly detail oriented.
IDEMIA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
