Details
- Department: ACC Centralized Scheduling (Specialties)
- Schedule: Full-time and Part-time Days, Monday-Friday, Between 7am-7pm, 20 - 40 hrs weekly
- Location: Remote
Benefits
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.
Responsibilities
Communicate with patients, participants and staff to accurately schedule patients for prescribed procedures. Perform clerical and reception duties associated with patient registration. Provide support and serve as a resource for other.
- Gather necessary demographic, insurance and clinical information from patient and enter into appropriate database.
- Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures.
- Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
- Coordinate and communicate schedules.
- Assist with coordination of activities related to insurance pre-certification/authorization.
- Provide counseling to patient, participant or their representative regarding pre-service requirements and instructions.
Requirements
Education:
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Additional Preferences
- Experience scheduling patient appointments via phone and chat correspondence.
- Experience taking high volume calls in a health-care setting.
- Ability to navigate multiple systems in a remote environment.
- Experience with Athena, Epic, Dash, Salesforce.
- Must have experience scheduling appointments for multiple practices concurrently and work in more than one EHR.
- Must have referral and prior authorization experience.
- Internal Patient Access Rep Associates must meet KPIs (Adherence 90+%, QA 90+%, manages AHT within department average) AND must be in Tier 1 for at least 6+ months.
#ACC
Why Join Our Team
Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
Equal Employment Opportunity Employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
