Compensation: $38 – $40K per year
Location: Remote/work from home in Tennessee, Alabama, Georgia, or Kentucky (Basically within reasonable driving distance of Nashville and Chattanooga, Tennessee)
What you'll do
Besides making incredible software that helps park operators live their BEST lives, we strive to create dependable relationships with our customers and each other.
As an Onboarding Coordinator, you'll be our customer's first point of contact—that welcoming voice that lets them know we're glad they are here. You’ll provide first-class implementation support that will give our customers a seamless transition and adoption of our software. You’ll serve as the park’s personal coach, entering their park data and guiding customers to the most efficient and effective implementation solutions that best meet their needs.
You’ll be vital in the detailed creation of their campground on our software. Creating park sites, defining campground rates and rental rules, configuring the park’s accounting and credit card processing systems, and coordinating the import of guest and reservation data from pre-existing systems are just a few ways you’ll be setting them up for success. You’d also enjoy providing proactive training and support for customers before they even know they need it!
What you need
- High school diploma or equivalent
- 2+ years of customer support experience, preferably with a SaaS company or in a technical support role
- 2+ years of experience managing multiple customer accounts or projects at once, preferably in a fast-paced SaaS or tech environment.
- 2+ years of experience working in roles requiring strong attention to detail, such as data entry, reporting, or configuration tasks
- 2+ years of experience in a customer-facing role, solving complex technical problems, providing creative solutions, and delivering effective resolutions in a timely manner.
- Exceptional organizational and time management skills, with the ability to handle shifting priorities and multiple tasks simultaneously
- Working knowledge of computer systems, software and applications, and the Internet in general
- Working knowledge of Excel and other Office 365 products
- Knowledge of or background in accounting preferred
- Excellent customer service, time management, and interpersonal skills
- The flexibility to travel from time-to-time to attend CampLife meetings and events at various locations around the country
- A private, quiet workspace
- High-speed internet service
