Fully Remote
At SCP Health, what you do matters
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why you will love working here:
- Strong track record of providing excellent work/life balance.
- Comprehensive benefits package and competitive compensation.
- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
Why You’ll Love Working Here
- Sunday-Thursday schedule with steady hours
- Full-time role with benefits eligibility
- Supportive, team-oriented environment
- Opportunities for growth and skill development
- Commitment to our core values: Collaboration, Courage, Agility, and Respect
Why This Role?
- Help patients navigate the healthcare system and get the care they need
- Make a difference by supporting injured workers and occupational health patients
- Develop customer service and care coordination skills in a professional setting
- Work remotely in a call center-style role with strong processes and training
- Bilingual Spanish/English speakers are strongly preferred
What You’ll Do
- Answer inbound and outbound calls, texts, emails, and chats to support patients
- Schedule and confirm medical appointments
- Collect and verify patient information and coordinate next steps
- Track referrals, authorizations, and appointment outcomes
- Communicate with patients, care teams, employers, adjusters, and case managers
- Document interactions accurately in internal systems
- Stay up to date with procedures, processes, and referral guidelines
- Meet quality and productivity expectations in a fast-paced, remote call center environment
What We’re Looking For
- High school diploma or equivalent required
- At least 2 years of patient scheduling, coordination, or customer service experience
- Strong communication and listening skills
- Comfortable with multitasking and using computer systems
- Experience with EMR, insurance coordination, or workers' comp is a plus
- Bilingual Spanish/English strongly preferred
- Patient, professional, and detail-oriented
SCHEDULE:
Full-time, Sunday - Thursday
Shifts fall between 7:00 AM – 3:30 PM EST (may vary slightly)
This position is eligible for our corporate benefits. Please click this link for the details: https://myscpbenefits.com/
Login name: corp-guest
Password: weheal
SCP Health and its affiliated companies require all applicants for a non-clinical position to be vaccinated against COVID-19 as a condition of employment, except where prohibited by state or local law. To demonstrate compliance with SCP Health’s vaccination policy, proof of COVID-19 vaccination status will be requested upon a conditional offer of employment. SCP Health will consider religious and/or medical/disability accommodation and other legally required exemption requests as required by applicable law.
