Remote
Support Broker- Maine
Palco is a visionary company pioneering an emerging health-care movement that empowers people with disabilities and those aging to live independent and quality lives. Made possible by our amazing team, Palco provides technology and financial services to aid individuals and their families to thrive in their home and communities. Partnered with government agencies and fortune 500 managed care organizations across the country, we are dedicated to creating exceptional outcomes for our clients and the millions of people that count on them. We are a highly organized company that offers flexible working hours, a solid work/life balance, autonomy, generous paid time off, bonus potential, and career advancement opportunities. Our staff make long-lasting impact on the lives of people every day.
A Support Broker is similar to a case manager and is someone who guides, mentors, teaches, and supports individuals, the elderly, and individuals with disabilities, who choose to self-direct services through the Maine waiver programs. These services provide an alternative to institutional care for Medicaid participants by allowing them to age in place and receive personal care, home and community-based services in their own home. Palco Support Brokers play a critical case management role because they are responsible for evaluating participant success, re-teaching when the participant is having difficulty with program elements or making professional decisions and documenting all interactions with each participant on their caseload. This is a fully remote, work from home position, with some in-state travel required as needed.
Duties and Responsibilities
- Meet with participants virtually and in-person at times to provide educational training and support to self-directed service delivery.
- Demonstrate expertise of the Maine self-directed program, applicable Maine waiver programs, and Palco policies.
- Educate and mentor participants and/or their designated representative on their rights, responsibilities, and risks in the program;
- Monitor and evaluate participants or their designated representative on their ability to participate in the program.
- Support participants and/or their designated representative in the recruitment, hiring and management of staff
- Assist members and representatives, as appropriate, in developing and implementing their service/spending plan, submissions and revisions.
- Monitor service/spending plan utilization.
- Use an innovative approach to ensure participants needs are met by waiver funds where appropriate or by other known available resources.
- Report and respond to all member/representative complaints and grievances regarding FMS and Support Broker services.
- Act as a mandatory reporter and report and respond to all required incidents, including, but not limited to, any allegations of reports of suspected abuse, neglect, and exploitation.
- Use a person-centered approach in all interactions with participants.
- Thoroughly and accurately document visits with participants on a company-issued laptop using professional and detailed language.
- Log events and run reports electronically.
- Perform required administrative tasks daily to include calling to schedule and/or confirm upcoming visits and responding to company emails and calls.
- Follow operational procedures as defined by Palco.
- Participate in shadowing opportunities with new Support Brokers as requested and attend and participate in periodic training sessions as required by Palco.
- Distribute new information to participants on your caseload in a timely manner.
- Display care in use of company equipment and data in accordance with company policies, including HIPPA privacy practices.
Other Essential Traits
- Must possess professional verbal and written communication skills.
- Must be able to electronically document visits.
- Must possess proficient skills with Microsoft Office, Microsoft Outlook, and Internet.
- Must possess good problem-solving skills.
- Must be willing to travel within a geographically established region to meet participants in their homes.
- Must be willing to work with people of all ages and disabilities.
- Must have a valid driver’s license and dependable mode of transportation.
- Must have and maintain active prepaid or contract cell phone plan for continual communication between participants, management, and/or company leadership.
- Must be able to pass a criminal background check, maltreatment check, and drug screening.
Education and Qualifications
- A minimum of three years of experience working with the public is required.
- Experience as a patient navigator, program coordinators, community connector, community health worker, lay health advisor, health educator, or case manager preferred.
- Experience working with the self-directed service delivery option in the state of Maine is preferred.
- Ability to work effectively at home with a dedicated workspace that is limited from distractions.
- High School Diploma or equivalent required.
- Some in state travel may be required.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Join Us
Company benefits designed for you:
- Generous Paid time off.
- Quarterly/Annual bonus potential.
- Retirement Savings: We will support you as you save for your future.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn, and continue to grow with access to internal and external learning opportunities.
- Great Work Environment: We are proud of our company culture of collaboration and the recognition we’ve received for our diversity efforts.
