Job Description
About Rotech
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com
Overview and Responsibilities
Summary
We are seeking a team of Temporary Patient Transition Specialists to support a key summer project resulting from a recent acquisition. This role will involve making outbound calls to patients who are transitioning to our services from a previous Durable Medical Equipment (DME) provider. Your goal will be to facilitate a smooth transition by collecting basic demographic and clinical information, documenting it accurately, and helping to ensure all necessary documentation is in place.
- This is a temporary remote position expected to run during the summer months
- Part-time hours (approx. 30/week) with scheduling flexibility within the hours of 10 AM to 7 PM ET
- All necessary training and system access will be provided
Essential Duties and Responsibilities
- Contact patients to gather demographic and clinical information using a standardized form
- Upload completed information into our internal eIntake system
- Communicate with physician offices to obtain prescriptions and required documentation for billing
- Ensure that patients meet the qualifications for equipment prior to initiating service transition
- Report status updates to the Field Operations Manager regarding field assignments and documentation progress
- Support the implementation of best practices for operational efficiency during the transition
- Perform additional related tasks as needed within the scope of the transition project
Qualifications
Employment is contingent on
- Background investigation (company-wide)
- Drug screen (when applicable for the position)
- Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Education and/or Experience
- High school diploma or GED equivalent, required
- Experience in healthcare, DME, or customer service is a plus
- Strong customer service background
Skills, Knowledge and Abilities
- Excellent communication skills, both written and verbal
- Strong active listening and interpersonal skills
- High attention to detail and accuracy in data entry
- Self-motivated with the ability to work independently
- Compassionate and empathetic approach to patient interactions
- Proficient in computer systems and software; ability to learn new platforms quickly
- Experience in healthcare, DME, or customer service is a plus
Physical Demands
- Requires sitting, walking, standing, talking or listening
- Requires close vision to small print on computer and or paperwork; utilize computer for extensive hours
Machines, Equipment and Technical Abilities
- Email transmission and communication
- Internet navigation and research
- Microsoft applications including but not limited to Word, Excel, Power-Point, etc.
- Office equipment; fax machine, copier, printer, phone and computer
- Rotech systems, including eIntake
Rotech Information
Benefits
- Generous paid time Off and paid holidays
- Overtime pay for non-exempt hourly positions based on business needs
- Commission for Account Executives
- Fixed and variable rate car reimbursement for Area Managers and Account Executives
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
- EAP
- 401k
- Medical, Prescription, Dental and Vision
- HSA and FSA/Dependent Care FSA
- Life Insurance, Disability, Accidental death, Identity protection and Legal services
- Meru Health Mental health and Mercer SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and RX Savings solutions programs
- HEPB and TB vaccinations
Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
