Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Seasonal Associate Reporting Analyst working remotely in the US, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
What You’ll be Doing
In this role, you’ll serve as the primary point of contact between vendors and internal teams at the site level. You’ll be responsible for administering multi-factor authentication, providing system support, and ensuring operational readiness. If you thrive in a fast-paced environment and have a strong eye for operational detail, we’d love to hear from you!
You'll report to Senior Operations Manager. You’ll contribute to the success of the customer experience and the team’s overall success.
During a Typical Day, You’ll
- Serve as the primary site-level point of contact for systems access and ID management between the Vendor and Client.
- Ensure readiness and provide support for system access, including multi-factor authentication setup and troubleshooting.
- Support Agents/Representatives by coordinating ID issuance, tracking, and access to necessary platforms.
- Communicate and process updates related to new hires, terminations, and role changes, ensuring timely system updates and access adjustments.
- Oversee and escalate system-related issues as needed, working toward timely resolution.
- Regularly validate and reconcile sales hierarchy data across platforms, escalating discrepancies when required.
- Notify Agents/Representatives and trainers of system credentials as they become available to support onboarding and training.
- Track and communicate training class identification numbers to ensure proper alignment with lifecycle management processes.
- Provide ad-hoc reporting and operational support to site leadership as needed.
What You Bring to the Role
- IT service and support management.
- Contact Center process and support knowledge.
- High degree of customer service skills.
- High degree of communication and project management skills.
- Sense of urgency and ability to influence and negotiate.
- Ability to quickly analyze issues and determine a root cause.
- Ability to manage multiple issues and prioritize appropriately.
What You Can Expect
- An annual incentive program
- Health and wellness programs
- Paid time off (PTO)
- Tuition reimbursement and access to thousands of free online courses
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect, and maybe a few that would pleasantly surprise you (like tuition reimbursement)
The anticipated range is $40k. Actual compensation offers to a candidate may vary based on geographic location, work experience, education and/or skill levels.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way
#LI-Remote
