At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.
We are seeking a Business Consultant to work exclusively with EASE clients for the purpose of providing specialized services within the Symitar EASE™ outsourcing solution. This position will support larger asset customers with 2+ billion dollars in assets bridging the gap between regular customer support and advanced customer support required by our large asset customers.
This position can be worked remotely within the United States and potentially travel up to 10% for meetings or training.
What you’ll be responsible for:
- Primary contact for processing and other data center tasks for an assigned group of top tier clients
- Work with vendors on integration to the EASE Data Center along with credit union
- Conduct regular technical calls with the client on both upcoming projects as well as current projects
- Review client’s technical strategic plans for near term (less than one year), mid-term (1-3 years), and long term (3+ years)
- Ensure appropriate JH resources are assigned to active/near term (if applicable) projects.
- Provide regular written status updates to the client as well as EASE management
- Monitor cases to ensure appropriate updates are being provided
- Partner with Customer Relationship Manager and act as a moderator for escalated issues ensuring regular updates are being provided.
- Create CWRs that outline the solution approach for process improvements.
- Supports customers by utilizing data analytic tools and identifying ways to improve key performance factors.
- Participate in solution deployment strategy.
- Ensures testing and customer training are referred to support organizations.
- May identify company products or services sales opportunities to fulfill customer’s current or future needs and communicates to appropriate sales team.
- May perform other job duties as assigned.
What you’ll need to have:
- Minimum of 2 years of experience in a financial institution or FinTech.
- Minimum of 18 months of experience in SMA OpCon.
- Experience with customer relationship management.
- Experience with the Symitar Core.
- Must also be available to work up to 2 weekends a year to support the data center Disaster Recovery Exercise.
What would be nice for you to have:
- Advanced technical knowledge and skill of process automation specifically through SMA OpCon Solution Manager.
- Advanced technical knowledge and skill of SFTP
- Strong communication and customer interaction skills.
- Strong organizational skills.
- Strong knowledge of the financial industry.
- Able to define system and functional requirements.
- Able to analyze current processes and identify recommendations for improvement.
- Able to project a positive image to customers.
- Able to meet aggressive deadlines.
- Able to work on multiple projects concurrently.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.
Why Jack Henry?
At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.
We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
