Patient Service Representative *Fully Remote - MST Hours

IronRod Health • Full-time • Remote (United States) • $21 / hour • 1d ago

Description

About IronRod Health

IronRod Health is an innovative healthcare services company that delivers premium cardiac device services via remote monitoring, in-clinic follow-ups, and hospital services. Our mission is to deliver premium care with efficient, timely service that improves patient outcomes while reducing costs and risk for physicians, hospitals, and cardiac device companies. We are a young, rapidly growing company, offering exciting career opportunities, with competitive pay and benefits. We are building a championship team and are looking for people willing to put in the hard work it takes to deliver success. To learn more about the company visit www.ironrodhealth.com

*Call Center Environment

Requirements

The Patient Specialist position is responsible for educating patients regarding home monitors and providing on-going support.

The Patient Specialist Responsibilities would include but not limited to:

Meet outbound of call volume quota
Manage client accounts
Comply with HIPAA regulations
Accurately log daily activity
Provide detailed precise notations of patient conversations
Responsible for educating PTs regarding remote monitoring
Enrollment of PT information and equipment ordering
Technical support knowledge of remote monitors
Assist with remote monitor set up and maintaining connection
Ability to multitask and provide highest quality of service
Discuss general insurance coverage with patients
Insurance verification and check benefits

Education, Work Experience and Requirements:

Bilingual (Preferred)
Professional Communication
Proficient in Microsoft Office Tools
Minimum of 2 years of customer service and/or sales experience
High School Diploma or equivalent

What we offer:

Competitive pay, ongoing training opportunities and significant career advancement potential.

Salary Description

$21 per hour

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