Position Description
About You
You are a person who loves to answer incoming calls from healthcare providers, veterans, and beneficiaries who require assistance regarding claims. We need someone who is enthusiastic when providing first call resolution and caller satisfaction. In the role of Customer Service Representative, you'll be responsible for answering incoming correspondence from providers, veterans, or veteran representatives to gather required information from the caller and client systems to make determinations.
- Tell us about your experience with Customer Service.
- Are you a team player and a self-motivator?
- What is your experience with conducting business in a way that is credit to a company?
- We are counting on you to manage multiple projects using your problem-solving skills.
- We are looking for someone UNCOMMON. What is uncommon about you?
Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.
About The Position
- Conduct every transaction with a customer focused, courteous approach that will ensure first call resolution and achieve quality scores while maintaining production standards.
- Research and evaluate medical claims and benefits for proper adjudication.
- The systems used include using client systems, soft phone systems and customer relationship management software.
- Document call activity and make requests for corrective action into VA systems.
- Maintain a working knowledge of applicable VA regulations as they relate to 72-hour notification requirements.
- Maintain access for all client systems, as assigned.
- Act as an effective team member.
- Other duties as assigned.
Minimum Requirements:
- Must Reside in the state of Nebraska.
- High School Diploma or GED required.
- General office skills and knowledge of standard office equipment.
- Working knowledge of software such as Excel and Word.
- Data entry and 10 key experience necessary.
Preferred Requirements:
- Preferred 1-2 years' experience in customer service and/or call center environment
- Excellent verbal and written communication skills.
- Personal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty and integrity, and a demonstration of placing others in a place of high value.
About Us
You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking for uncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization. We need uncommon leaders with uncommon qualities to shape our uncommon culture and achieve our uncommon mission.
About the Benefits
When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself. Signature believes in fully developing each one of our Associates. Our performance-driven philosophy boasts competitive pay and additional position specific incentives, where world-class training and development, resources, and events drive our award-winning culture where everyone thrives.
- Health Insurance
- Fully Paid Life Insurance
- Fully Paid Short- & Long-Term Disability
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Professional Development and Tuition Assistance Program
- 401(k) Program with Employer Match
Security Requirements
- U.S. Citizenship or naturalized citizenship is required for this position
- All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.
Work Schedule
Schedule Availability Varies
Compensation Range
$17.75/Hour + $4.93/Hour Health & Welfare
Position Type
Full Time
