Description
As a condition of employment, employees must provide and maintain High-Speed Internet connection that meets the Lamps Plus Internet Department requirements at all times to maintain employment. Employees who are unable to provide and maintain required internet service that meets our specifications may be terminated from their employment at Lamps Plus.
We are seeking a Remote Sales Consultant to work from home for our inbound call center. Under the supervision of the Sales Manager(s), the Remote Sales Consultant will answer all sales leads and interactions. The Remote Sales Consultant acts as the primary point of contact for all customer inquiries to help provide solutions to their lighting and decorative needs while turning shoppers into buyers. Our fully paid training program is conducted via webinar for approximately four to six weeks.
Job Description:
- Handles customer interactions on all lighting and home décor related questions while focusing on solving any customer inquiries on the first attempt via phone, email, or chat.
- Handles customer concerns with empathy and presents Lampsplus.com in a positive light at all times.
- Utilizes salesmanship to maximize sales opportunities and remains focused on meeting sales goals and expectations.
- Suggests products to the customer while probing for additional opportunities.
- Provides lighting and home décor solutions that are beneficial to the company and attractive to the customer.
- Demonstrates self-confidence and a desire to go the extra mile to take care of the customer from A-Z in order to create a positive customer experience every time.
- Partners with Management on escalated customer and product issues. Identifying trends on issues that may affect customer satisfaction levels and consistently communicates them to management in measurable terms including employee errors on orders, product misrepresentation, etc.
- Provides pro-active, consistent follow-up to all customer inquiries, via phone/email/chat.
- Responds and replies to every customer email the same day.
- Documents a complete summary of the customers’ inquiry, actions taken, and expectations set forth on the respective order.
- Maintains standards set forth by the company QA program providing the highest quality of service while demonstrating improvements, when necessary, determined by training team and management.
- Performs other duties as assigned.
Job Requirements:
- Minimum of 1 years of customer service experience or retail background. Call center experience preferred.
- Excellent verbal and written communication skills in English. Must be able to articulate details to customers in a professional and calm manner.
- Computer literate. Able to navigate through programs and windows.
- Excellent typing and data entry skills.
- Able to multi-task. I.e. talk on the phone and type notes at the same time.
- Effective problem solver.
- Must be available to work Saturdays and Sundays. Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.
Internet Connectivity Guidelines
- Must maintain a dedicated business class internet connection.
- Cable connection is required and must be high speed business class internet.
- If available, request a dynamic modem for cable.
- Speeds of at least 15 MBS down/5 MBS up are required.
- Cable modem or DSL router must be provided by carrier.
- Cable modem must be set up in bridge mode.
- DSL router firewall must be disabled.
- Wi-Fi, firewall and ALG must be disabled from the dedicated business class internet connection.
Equipment
The Lamps Plus Computer Support team will supply you with the following hardware:
- Modem
- Wyse terminal (computer)
- Monitor
- Phone and headset
- Other miscellaneous equipment
