Overview
World Travel Holdings is seeking motivated Travel Sales Agents who thrive on building strong client relationships, closing sales, and driving repeat and referral business. If you're passionate about delivering exceptional service and ready to turn your love of travel into a rewarding remote career, this could be the perfect opportunity.
What We Offer…
- Pay: Average first-year earnings are approximately $40K with greater potential as you gain experience. Compensation includes a guaranteed base pay of $15/hour or performance-based incentives, whichever is greater.
- Training: Paid initial training and ongoing development to support your growth and success.
- Equipment: We’ll provide you with the computer equipment and headset needed to work remote.
- Support: Our internal support team is available real-time to help you be successful.
- Benefits: Eligible 90 days after hire to include medical, dental, 401K, paid time off, and more.
- Travel Perks: Experience the industry through deeply discounted cruises, access to travel agent rates, and more.
About World Travel Holdings
World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.
Responsibilities
- Serve as a trusted travel advisor by delivering expert recommendations tailored to customer needs.
- Build new customer relationships by handling 1–2 inbound calls per hour.
- Accurately process new vacation reservations and make requested changes to existing reservations in a timely manner.
- Adhere to our Customer Connection methodology to ensure customers receive a remarkable experience.
- Manage assigned leads by completing multiple follow-up touchpoints and updating CRM records.
- Proactively engage prospective customers through targeted outreach campaigns.
- Navigate through multiple browsers and systems, chat via instant messaging, and respond to emails all while maintaining an engaged conversation with our customer.
- Consistently meet or exceed sales goals by applying team lead feedback, executing sales strategies, and prioritizing calls effectively.
- Remain accessible and responsive via phone, email, and chat during scheduled work hours.
- Engage in team meetings and training to build knowledge and stay informed of company initiatives.
Qualifications
- Schedule Adherence: Reliable and available to work a full-time schedule between 35-45 hours/week based on business needs. Additional schedule requirements include:
- 6-week training schedule: Monday-Friday, 10am-7pm EST.
- 1st schedule post-training: You’ll be assigned a schedule based on business needs, lasting several weeks until the next shift bid. Shifts may fall between 11:00 AM–11:30 PM EST, Sunday through Saturday, and can include weekends, holidays, and non-consecutive days off.
- Shift-Bid scheduling: Schedules change quarterly based on shift-bid rankings and vary between 6:00 AM–2:00 AM EST, Sunday–Saturday. They can include weekends, holidays, and non-consecutive days off.
- Sales: Minimum of 1 year in a sales role with demonstrated success in building and maintaining client relationships.
- Tech Savvy: Strong typing skills and proficient with internet navigation, chat, email, and Microsoft Office.
- Communication: Ability to communicate through all mediums (verbal, listening, written) and confidence to make outbound, follow-up calls to customers.
- Receptive: Open to receive coaching feedback through regular meetings and apply learnings.
- Dexterity: Able to concentrate and sit or stand at a desk while viewing a computer screen repetitively and answering the phone for each scheduled shift.
- Remote: Self-motivated and adaptable to succeed in a structured virtual call center with reliable internet (at least 5.0 Mbps upload / 10 Mbps download).
- Workspace: Must have a private, distraction-free workspace where you can focus. To avoid overlap, your home office must be in a different residence from any other current remote employee.
