Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Spanish Bilingual - Service Delivery Consultant
Location: Remote (Virtual Environment)
Company: Trusted Leader in Healthcare Services
Are you fluent in both Spanish and English? Do you have a passion for delivering exceptional customer service and helping others navigate their healthcare options? If so, we want to hear from you!
As a Spanish Bilingual Service Delivery Consultant , you will be the cornerstone of our commitment to customer satisfaction, providing comprehensive support and information to Spanish- and English-speaking members, providers, and patients. Your ability to communicate effectively in both languages will help ensure our diverse member base receives the guidance they need regarding their healthcare plans and services.
What You'll Be Doing:
- Manage inquiries in areas such as Member Services, Medicare, and Billing, assisting Spanish- and English-speaking customers.
- Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.
- Provide exceptional customer service to both Spanish- and English-speaking members.
- Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.
- Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
- Document all member interactions meticulously following established procedures.
- Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
- Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.
- Monitor and achieve Contact Center KPIs, including call handling, first-call resolution, and member retention.
- Consistently uphold company compliance standards and Code of Conduct, ensuring the privacy and confidentiality of member information.
What You Bring:
- Fluency in both Spanish and English (spoken and written) is required.
- Minimum of two (2) years of customer service or healthcare member-interaction experience.
- Previous call center experience and/or prior experience in the health insurance industry (preferred).
- High School Diploma or GED required.
- Outstanding written and verbal communication skills in both Spanish and English.
- Proven analytical and problem-solving abilities.
- Ability to respond concisely and clearly to customer queries.
- Strong critical thinking and problem-solving skills.
- Typing speed of at least 30 WPM with a 5% or lower error rate.
What You Will Get:
- Enjoy a competitive hourly rate with opportunities for performance-based increases.
- Full health insurance coverage, including medical, dental, and vision plans.
- A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
- Abundant advancement opportunities within the organization.
- We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
Unique Perks:
- Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
- Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.
Remote Work Requirements
- Private Workspace: A quiet, dedicated workspace with no distractions.
- Ergonomics: A comfortable desk setup with all necessary equipment.
- Internet: A reliable internet connection with a minimum of 10 Mbps download and 5 Mbps upload speed.
- Self-Motivation & Independence: The ability to stay productive, organized, and on-task while working remotely.
- Communication: Strong verbal and written communication skills, especially in virtual settings.
- Adaptability: The ability to quickly adjust to new processes, tools, and technologies.
- Connection: Must be hardwired; Wi-Fi is not acceptable.
Join Our Team:
If you are a motivated Spanish-English bilingual professional who wants to make a meaningful impact in the lives of others, we encourage you to apply! Start a rewarding career where your language skills, dedication, and customer service expertise will help shape the future of healthcare services.
