Remote - US
Job Description
The Billing and Posting Resolution Provider is responsible for providing TruBridge services to customers. This includes coordinating the day to day activities of a hospital's or clinic’s business office such as patient billing and collection, third-party payer relations, and/or preparation of insurance claims.
Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:
· Coordinates business office functions and personnel that may include, but is not limited to patient billing, credit and collections, and data entry.
· Recommends new processes and changes in current processes.
· Implements controls to ensure appropriate submission, billing and credit and collections are kept in accordance with established procedures
· Implements appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts
· Ensures that accurate and timely billing is being done by staff members in accordance with established procedures and third-party requirements
· Responsible for consistently meeting production and quality assurance standards
· Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
· Updates job knowledge by participating in company offered education opportunities
· Protects customer information by keeping all information confidential
· Processes miscellaneous paperwork
· Ability to work with high profile customers with difficult processes
· May regularly be asked to help with team projects
· Responsible for assisting manager in the management of employees which would include coaching, training and performing necessary disciplinary actions including following up on action plans for their employees.
· Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
· Ensures employee compliance with dress code, attendance and other company policies.
· Processes miscellaneous paperwork and performs other administrative duties as assigned.
· As a Billing Coordinator you will also need to:
- Fill in as a Biller where needed
- Must be agile and able to easily shift between tasks
- Assist with backlog billing projects, such as advanced claim resolution
- Assist with new contract implementation
- Review claims to ensure edits are setup correctly
Minimum Requirements:
Education/Experience/Certification Requirements
· At least 3 years hospital EPIC billing experience, can include time outside of TruBridge
· Excellent communication (written and oral) and interpersonal skills.
· Strong organizational, multi-tasking, and time-management skills.
· Must be detail oriented and able to follow through on issues to resolution.
· Must be able to act both independently and as a team member.
· High School Diploma or equivalent combination of education and relevant experience needed.
· 1+ years’ experience
· Excellent critical thinking, organizational, and time management skills with a strong attention to detail, accuracy, and follow through
