Audit Coordinator - Inbound / Outbound Call Center (Healthcare)

EXL • Full-time • Remote (United States) • $16.83 - $18.75 / hour • 2h ago

Company Overview and Culture

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.

About EXL Health

We leverage Human Ingenuity and domain expertise to help clients improve outcomes, optimize revenue and maximize profitability across the healthcare ecosystem. Technology, data and analytics are at the heart of our solutions. We collaborate closely with clients to transform how care is delivered, managed and paid.

EXL Health combines deep domain expertise with analytic insights and technology-enabled services to transform how care is delivered, managed, and paid. Leveraging Human Ingenuity, we collaborate with our clients to solve complex problems and enhance their performance with nimble, scalable solutions. With data on more than 260 million lives, we work with hundreds of organizations across the healthcare ecosystem.

We help payers improve member care quality and network performance, manage population risk, and optimize revenue while decreasing administrative waste and reducing health claim expenditures. We help Pharmacy Benefit Managers (PBMs) manage member drug benefits and reduce drug spending while maintaining quality. We help provider organizations proactively manage risk, improve outcomes, and optimize network performance. We provide Life Sciences companies with enriched data, insights through advanced analytics and data visualization tools to get the right treatment to the right patient at the right time.

Join EXL Health as a Provider Relations / Audit Coordinator – Be the Voice Providers Trust!

Are you an initiative-taking communicator with excellent critical thinking skills and a passion for helping others? EXL Health is looking for dedicated Provider Relations Coordinators to join our dynamic Pre-Audit Team.

This fully remote opportunity lets you make an impact from anywhere in the U.S.A.!

Responsibilities

As a Provider Relations Coordinator, you will play a critical role in ensuring smooth communication and effective resolution of provider inquiries:

Manage inbound provider calls, log details, and resolve issues with efficiency and professionalism.
Monitor and respond to internal and external emails within established service levels.
Log and return voicemails promptly.
Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters.
Respond to chat inquiries from providers with clarity and accuracy.
Escalate unresolved issues to management and follow up as needed.
Communicate and report any workflow or system issues to leadership.
Consistently meet quality and productivity standards.
Uphold HIPAA and confidentiality regulations in all interactions.

Minimum Requirements

High school diploma or equivalent obtained.
Prior customer service or high-volume call center experience.
Proficiency in Microsoft Office (Excel and Outlook).
Ability to work in a high-volume, challenging environment with various software programs.

Preferred Requirements

Healthcare experience

Professional Skills

Strong verbal and written communication skills.
Exceptional organizational and multitasking abilities.

What We Offer

EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions.
From your very first day, you get an opportunity to work closely with experienced, world-class Healthcare consultants.
You can expect to learn about many aspects of businesses that our clients engage in. You will also learn effective teamwork and time management skills - key aspects for personal and professional growth.
We provide guidance/ coaching to every employee through our mentoring program where in every junior level employee is assigned a senior level professional as advisors.
Sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond.
Take the next step in your career by joining EXL Health as a Provider Relations Coordinator. Apply today and help shape the future of provider support!

EXL Health – Where Passion Drives Progress.

EEO/Minorities/Females/Vets/Disabilities

To view our total rewards offered click here —> https://www.exlservice.com/us-careers-and-benefits

Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.

Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.

Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).

EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.