Dividend - Call Center Customer Service Agent

Fifth Third Bank • Full-time • Remote (United States) • 18h ago

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:This person will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. This role will require a high level of professionalism and the ability to provide world class customer service when speaking with customers.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Promptly answer all incoming calls in a professional and friendly manner and determine the nature of the caller's request
Provide outstanding service by answering questions and assisting with a wide range of support related to their solar system or loan application
Assist customers with payment and billing questions
Communicate and coordinate with internal departments as needed
Follow up on customer interactions
Perform customer identity verifications
Document customer Interactions with concise and detailed account notes
Adhere to all Dividend policies and procedures
Other projects and duties as assigned

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

Bilingual (English/Spanish) preferred but not required
Must be available to work evenings and weekends and potentially in a remote work environment (position is local to San Diego, CA)
At least six months recent call center experience required
High school graduate or equivalent
Able to multi-task while providing accurate, efficient and exceptional service
Excellent communication skills and a positive demeanor
Proven organizational skills and ability to prioritize
Experience with CRM required (salesforce preferred)
Analytical and data driven
Ability to work well independently
Excellent interpersonal and communication skills

Dividend - Call Center Customer Service Agent