Job Description:
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
This role may become a hybrid or an in - office role based on the needs of the company.
What you will do to contribute to the company's success
- Gains familiarity with Retention sales concepts, practices and methodologies.
- With guidance, performs routine Retention sales duties, including:
- Answering inbound calls from current customers requesting to remove or disconnect Cable One services,
- Listening with empathy to build customer rapport,
- Identifying issues and offering resolution using creative sales techniques,
- Describing product / service benefits and pricing,
- Negotiating with customers to identify total household spend to upsell additional services,
- Inputting orders accurately and efficiently,
- Meeting or exceeding weekly and monthly sales activity goals.
- Learns and applies sound telephone-based selling skills.
- Adheres to company approved and issued scripts to ensure consistency or information delivered.
- Assists with special projects as assigned.
Minimum Education & Certifications
- High school or equivalent
Other Qualifications
- Ability to ask fact finding questions to find solutions in alignment with customer needs.
- Working knowledge of Cable One products and services.
- Ability to remain patient and professional during all customer transactions.
Core Competencies
Committed: Values each and every customer, while working hard to keep their business and support our communities.
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Opportunity for annual bonus based on company performance because we are “Stronger Together”
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
We’re an Award-Winning Organization!
Forbes’ “America’s Best Midsized Employers” 2021-2023
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
