Job Details
Job Location
ARLINGTON, VA
Position Type
Full Time
Description
Overview:
The Mercatus Center at George Mason University is seeking a Development Associate to join our Development Operations team. This position plays a critical and essential role within the fundraising team and the broader organization. The Development Associate is responsible for accurately recording donors’ gifts and ensuring they are acknowledged in a timely manner. The ideal candidate will have strong attention to detail, an entrepreneurial spirit, and a desire to grow within the field of fundraising. Previous customer service experience is a plus.
The Development Associate will report to the Director of Direct Response.
Responsibilities include:
- Record and track all incoming donations for the Mercatus Center in the Salesforce database.
- Report daily to the Development Team all donations recorded for that day.
- Notify Donor Relations Managers of incoming gifts from their portfolios.
- Create and maintain documentation for all incoming donations, in coordination with the Finance Team and the George Mason University Foundation.
- Respond to donor inquiries and requests in a timely manner.
- Review and manage physical Development-related mail.
- Oversee the formatting and distribution of thank-you letters and receipts to donors.
- Assist with handwritten thank-you notes as needed.
Qualifications
Minimum Qualifications:
- Strong attention to detail in data entry and when thanking donors.
- Familiarity with Salesforce or a similar Customer Relationship Management (CRM) system.
- Experience in fundraising, customer relations, or data entry.
- Ability to manage multiple daily tasks and meet tight deadlines.
- Self-starter with the ability to work effectively in a team environment.
- Clear understanding of donor confidentiality and the importance of friendly, professional customer service.
