Overview
InteLogix is seeking a Remote Back Office Support Agent to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and maintain good working relationship with assigned supervisors and coworkers. This position requires a strong understanding of financial data and moderate Excel skills.
Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills?
What’s in it for YOU?
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
- Early access to earned wages via PayActiv
- Access up to 50% of earned wages (capped at $500 per pay period)
- Salary Range: Up to $12.30/hour - pay is determined by scope of responsibility within the role, your experience, location and other job related factors
Responsibilities
Responsibilities:
- Data entry, complete clerical functions, and invoice validation
- Review multiple systems and notes to document timelines for corporate and government accounts in preparation for Verizon executive and legal review.
- Collaborate with various teams to facilitate updates and finalize settlements for high-balance accounts.
- Track and manage updates using Google Sheets and Docs.
- Process work queues for Restores, Suspends, and Disconnects.
- Handle Google Files for Write-offs and Write-off Recoveries.
- Update and maintain process documents.
- Complete additional tasks as assigned by the Unit Manager or Client.
- Consistently meet department standards for productivity, quality, phone utilization, and attendance.
- Attention to detail and accuracy.
- Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively in writing.
- Have computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously remain diligent throughout the day.
- Ability to troubleshoot and resolve expense report discrepancies / credit card statements independently.
Qualifications
What We Look for in a Candidate:
- Must be 18 years of age or older
- High School Diploma or equivalen
- Proficiency in computer operations and navigating multiple systems simultaneously.
- Strong professional skills with a positive and adaptable attitude.
- Ability to quickly adjust to procedural changes.
- Capable of working independently with minimal supervision.
- Efficiently manage a high volume of emails daily.
- Detail-oriented with the ability to identify changes in documentation from customers.
Experience: At least 1 year of experience in relevant role
Skills:
- Moderate experience with Microsoft Excel, including the ability to:
- Add and remove information in cells
- Highlight and format cells
- Add and delete rows
- Navigate between cells and tabs within the same file
- Perform basic cell formatting
- Proficient in Microsoft Word for document creation and editing.
All job offers are contingent upon completion of a background check.
We believe in equal access to opportunity.
Our team is like the world we live in. Our people come from all different backgrounds, races, genders and orientations and we love it all. We pride ourselves on being inclusive, welcoming and delivering on the promise of equity. We’re proudly an Equal Opportunity Employer - making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
