Who We Are
Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
The Title Coordinator works with multiple parties to coordinate the completion of the title process. Processes new orders and ensures files are set-up properly. Monitors and tracks the workflow from searcher and contractors. Coordinates multi-site project intake and transaction management. Performs special projects. Assists with title production support services. Experience working title in either Illinois or Indiana title would be preferred.
What You'll Do
- Process new orders with preliminary searching to start the file off on the correct path
- Facilitate customer requests via email, workflow, etc and manages incoming correspondence
- Manage a variety of inventory reports
- Maintain and develop client relationships
- Monitor process and resolve issues to keep process on track. Report issues to manager
- Escalate complex title issues to supervisor as needed
What You'll Bring
- High School diploma or equivalent
- 2+ years' experience in escrow/title or curative role
- Proficient MS Office skill set
- Excellent verbal/written communication skills
- Must be able to maintain professionalism and a positive service attitude at all times
- Strong attention to detail
- Problem solving, organizational skills
- Exercises good judgment
- Working knowledge of company and/or client operating systems
Salary Range: $19.82 - $26.43 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
