Customer Service Specialist (Remote Entry Level)

EBQ • Full-time • Remote (United States) • $32k - $35k / year • 3w ago

Summary

This entry-level position is designed to support EBQ's customer service offering. The role involves engaging with customers to address inquiries, resolve concerns, and assist with any needs including reaching out for cross-selling/upselling opportunities. The primary objective is to uphold exceptional customer service standards, respond promptly and accurately to customer inquiries, and ensure a high level of customer satisfaction.

Position Responsibilities

Professionally communicate via phone, email, and chat to provide support and information on products or services
Field customer questions and complaints and ensure that appropriate actions are taken to resolve customer problems and concerns
Maintain customer accounts and records of customer interactions with detail
Continuously learn about the EBQ customers that you are supporting to provide quality customer service
Internalize and accurately leverage EBQ processes, industry best practices, and applicable tools
Consistently achieve or exceed monthly target(s) established by supervisor
Retain training and direction from company leadership
Adhere to company policies and values
Work effectively in a collaborative work environment and professionally represent EBQ to clients
Perform other duties as assigned

Minimum Qualifications

Highly motivated and disciplined self-starter with excellent verbal and written communication skills
Process-oriented
Must be able to type a minimum of 40 wpm

Proficiency in the following tool sets is desirable but not required

Working knowledge of Outlook, Microsoft Suite, G-Suite, and CRM systems such as Salesforce.com or HubSpot

Compensation

$32,000-$35,000 annually

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to lift 15 pounds at times.

EBQ is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. No visa sponsorship is available for this position.

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