Remote
Job Description:
Sharecare is looking for a Care Partner to assist with CareLinx’s line of business. CareLinx is a healthcare technology platform that connects families with non-medical and in-home caregivers. The Care Partner role is crucial in ensuring that caregivers have a smooth, engaging, and exciting experience at CareLinx.
In this role, you will be the first point of contact for caregivers, guiding them from initial inquiry to their first shift and beyond. Your responsibilities include identifying and interviewing suitable candidates based on member and program needs, assisting with the caregiver/member matching process, and ensuring caregiver retention. You will also maintain ongoing relationships with caregivers, providing continuous support to help them succeed and maximize their impact through the CareLinx platform. Additionally, you'll offer resources and guidance to ensure caregivers feel informed, supported, and empowered to deliver exceptional care for members.
Essential Job Functions:
Recruitment & Job Offer Management:
- Conduct interviews to ensure applicants align with CareLinx’s values and culture, representing the platform throughout the hiring process.
- Manage and negotiate job offers, including terms and delivery, for selected caregivers.
- Provide an engaging and supportive experience for caregivers, answering questions, addressing concerns, and inspiring confidence in their journey with CareLinx.
- Partner with CareLinx Onboarding Specialists to ensure caregivers are fully prepared for their first shift.
- Train caregivers on how to effectively navigate updates on the CareLinx platform, empowering them to create the flexible, rewarding, and fulfilling experience they desire with CareLinx.
Shift and Program Support:
- Identify and engage qualified caregivers within the CareLinx platform to fulfill program and member requirements within specified timeframes.
- Collaborate with CareLinx Care Advisors to strategically plan for program requirements and actively engage caregivers to fulfill them.
- Provide caregivers with information on available shifts, specific requirements, and assist them in meeting program criteria to become eligible for additional opportunities.
Relationship Management:
- Build and maintain strong relationships with caregivers through regular communication and support, acting as a resource for job-related inquiries and partnering with Care Advisors to address any concerns or issues.
Support and Engagement:
- Encourage caregivers to utilize growth opportunities on the platform and collaborate with the CareLinx Enablement Team to keep them informed on policies, best practices, and resources, while proactively engaging through check-ins and feedback to ensure satisfaction and identify areas for improvement.
Qualifications:
- At least one year of experience in customer service, recruitment, account management, or caregiver support.
- HS diploma or equivalent
- Strong communication skills, with the ability to engage, listen, and support potential and current caregivers.
- Excellent organizational skills and attention to detail
- Ability to work independently and manage time effectively in a remote environment.
- Strong relationship management skills with a passion for providing excellent customer service and creating positive experiences for caregivers and clients.
- Empathy and patience to address caregivers' needs and concerns.
- Adaptability to changing needs and priorities, with the ability to quickly pivot and adjust strategies to meet evolving caregiver and program demands.
- Ability to maintain confidentiality and adhere to all company policies and procedures.
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
