Customer Care Representative

Classical Conversations • Full-time • Remote (United States) • $16.50 / hour • 3w ago

Location
Remote - United States
Base Pay
$16.50 / Hour
Employee Type
Full Time Non Exempt
Manage Others
No

Description

Customer Care Representative

Summary

Are you a service-oriented individual who thrives in a structured and process-driven environment? Do you enjoy engaging with customers and resolving their inquiries with patience and professionalism? Are you passionate about attending to details and providing high-quality customer care within a mission-driven organization? If so, consider applying for the Customer Care Representative role.

The Level I Customer Care Representative will work under the direct leadership of the Customer Care Manager in the Culture and Advocacy department. They will provide high-quality customer support using the Christian, classical ethos, and pedagogy of Classical Conversations (The CC Way).

Company Benefits

Performance based Bonuses available with tenure

Matching 401k

2 weeks of paid vacation time prorated

8 hours of paid volunteer time/year

Paid maternity leave

10 Paid holidays

1 Floating Holiday

Tuition reimbursement

Professional development

Medical, Vision, Dental, Life insurance

Employee Assistance Program

Additional Information

Job Type: Full Time, Hourly

Pay Rate: $16.50

Work Schedule: Monday through Friday 8:30 AM to 5:00 PM

Location: Remote (anywhere in the U.S.)

Qualification Requirements

To perform this role successfully, an individual must meet the minimum qualifications and be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Minimum Qualifications

High school education
Basic writing skills, including the ability to communicate information through effective oral and written communication
Basic proficiency in MS Word, Excel, and Outlook
Enjoys learning how to use new technology
Able to travel 1-2 weeks per year to contribute to select meetings, events, and to complete additional training

Culture

Communicate and model the Classical Conversations Core Values – Grace, Humility, Integrity, Diligence, and Excellence
Develop and maintain strong relationships and communication within the team
Steward communications with timeliness & wisdom in a remote environment
Demonstrate good listening, dialectic, and formal communication skills online and in person
Work as a team player and adapt to change

Strategy

Meet delivery deadlines
Identify and communicate issues to the team and leadership
Learn about classical, Christian education
Learn about Classical Conversations’ s academic programs and sales team processes
Obtain basic proficiency in Customer Care case management programs: CC Connected, HelpScout, TalkDesk, HubSpot,
Acumatica, and Shopify

Customer Care

Actively engage with customers to fully identify needs, respond to inquiries or questions, and determine the best method to resolve problems
Ensure customer satisfaction and company adherence to policies
Monitor and produce reports as necessary on customer-related issues
Communicate ways to improve performance, efficiency, and efficacy based on metrics and customer feedback
Enter customer sales orders and process customer product returns and refunds

Apply